MT

Mafg T. 4 years ago • From Google

Rating

Bad

Reception staff dismissed concerns without proper investigation

I felt the need to address something important. In my experience, I have concerns about the accuracy of information provided at this practice. I was informed that I had undergone testing for a particular condition and that it had been excluded. When I sought a second opinion elsewhere, I was told that the test I was supposedly given does not actually exist, which raised questions about what I had been told previously. On another occasion, while I was outside the practice with my disabled child who was experiencing distress, someone from the surgery approached me from a distance and made accusations toward me in an aggressive manner. This interaction felt inappropriate and unfounded, particularly given the distance involved and the circumstances. I found the approach to be unprofessional and intrusive. A formal complaint was subsequently made regarding this incident. Following the complaint, I was disappointed by how it was handled. The response from management appeared to dismiss my concerns and accept the account provided by staff without proper investigation. This lack of thorough consideration was frustrating. I would encourage the practice to reflect on professional standards and the importance of respectful communication with patients, particularly those managing additional challenges. There appears to be a pattern of concerns reflected in other patient feedback about this surgery. The overall rating and reputation of this practice seems to have declined over time. I would suggest that taking patient concerns more seriously and addressing feedback constructively could help improve the situation. I have also noted comments from other patients suggesting they felt dismissed after leaving negative reviews, which is concerning. Based on my experience, I would recommend exploring alternative medical services that may better meet your needs. The practice would benefit from genuine engagement with patient feedback and a commitment to improving standards.

Seaside Medical Centre

4 years ago

Dear Patient Seaside Medical Centre have always taken complaints and safeguarding of adults and children seriously. There are policies and procedures for both which are adhered to by the staff team, guidance is provided by NHS England. If a patient is not satisfied with the response to their complaint they have the right to take the complaint to the Health Service Ombudsman which they are advised of. If patients have a concern about a investigation or diagnosis or believe something on their medical record is incorrect they should contact the practice directly and they will be happy to look into this and respond to the patient. Best Regards Claire Matthews Operations and Admin Lead

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