Seaside Medical Centre
4 years agoMafg T. 4 years ago • From Google
Bad
Reception staff dismissed concerns without proper investigation
I felt the need to address something important. In my experience, I have concerns about the accuracy of information provided at this practice. I was informed that I had undergone testing for a particular condition and that it had been excluded. When I sought a second opinion elsewhere, I was told that the test I was supposedly given does not actually exist, which raised questions about what I had been told previously. On another occasion, while I was outside the practice with my disabled child who was experiencing distress, someone from the surgery approached me from a distance and made accusations toward me in an aggressive manner. This interaction felt inappropriate and unfounded, particularly given the distance involved and the circumstances. I found the approach to be unprofessional and intrusive. A formal complaint was subsequently made regarding this incident. Following the complaint, I was disappointed by how it was handled. The response from management appeared to dismiss my concerns and accept the account provided by staff without proper investigation. This lack of thorough consideration was frustrating. I would encourage the practice to reflect on professional standards and the importance of respectful communication with patients, particularly those managing additional challenges. There appears to be a pattern of concerns reflected in other patient feedback about this surgery. The overall rating and reputation of this practice seems to have declined over time. I would suggest that taking patient concerns more seriously and addressing feedback constructively could help improve the situation. I have also noted comments from other patients suggesting they felt dismissed after leaving negative reviews, which is concerning. Based on my experience, I would recommend exploring alternative medical services that may better meet your needs. The practice would benefit from genuine engagement with patient feedback and a commitment to improving standards.
Seaside Medical Centre
4 years agoDear Patient Seaside Medical Centre have always taken complaints and safeguarding of adults and children seriously. There are policies and procedures for both which are adhered to by the staff team, guidance is provided by NHS England. If a patient is not satisfied with the response to their complaint they have the right to take the complaint to the Health Service Ombudsman which they are advised of. If patients have a concern about a investigation or diagnosis or believe something on their medical record is incorrect they should contact the practice directly and they will be happy to look into this and respond to the patient. Best Regards Claire Matthews Operations and Admin Lead
Obtaining an appointment can sometimes prove challenging, though persistence with follow-up calls typically results in securing a slot. The clinical team and administrative staff have consistently..
Seaside Medical Centre
RACHEL L.
I was recently informed that I would need to leave the practice as my residence had moved just outside the designated service area. I'm quite upset about this decision, as it's a truly excellent..
Seaside Medical Centre
Ali K.
The practice has wonderful staff members, and I particularly value the support I've received from one of the doctors there who has been an excellent healthcare provider for me. I'm very grateful for..
Seaside Medical Centre
Karen P.
I am incredibly grateful for the excellent care provided to my child during today's visit. Thank you so much to the healthcare professional who attended to him. I truly appreciate your support xxx
Seaside Medical Centre
Linda H.
I received notification that my access to the practice would be terminated following a review I submitted. As a result, I am no longer permitted to attend appointments or receive information..
Seaside Medical Centre
Patricia R.
This practice operates at high capacity and has made considerable progress since the pandemic began. I experienced difficulties obtaining appointments in previous years and eventually contacted the..
Seaside Medical Centre
Jane A.
We are new patients, both my son and myself, and we have been very satisfied with our experience at this surgery. The entire team, from the front desk through to the clinical staff, demonstrated..
Seaside Medical Centre
Waleed E.
Although my visit was brief and I wasn't seen by my regular practitioner due to the circumstances, I wanted to express my gratitude for the excellent support I received. The healthcare professional..
Seaside Medical Centre
Mark B.
Unable to reach the practice by phone, receiving repeated messages indicating lines are busy. Struggled to secure an appointment during a previous attempt that lasted several weeks before..
Seaside Medical Centre
Danielle T.
I have been attending this GP surgery for over a year, including throughout my pregnancy. The clinical team and several other staff members have been truly excellent, offering considerable support,..
Seaside Medical Centre
B X.
I recently attended an appointment for a routine screening test and felt compelled to share my feedback. The healthcare professional who conducted the procedure was exceptionally compassionate and..
Seaside Medical Centre
Sakura T.
If you're registered with this practice, attempting to obtain an appointment when unwell proves extremely challenging and time-consuming.
Seaside Medical Centre
Gabriel M.
Excellent healthcare provider with a courteous and supportive team. Appointments are scheduled promptly, making it convenient to access care when needed.
Seaside Medical Centre
Violet M.
This is my local medical practice, and I have consistently received outstanding service from the clinical team throughout my time as a patient.
Seaside Medical Centre
09pitus 0.
I had an appointment at the practice and found the experience disappointing. The clinician's manner was unwelcoming, and I felt uncomfortable during the visit. As someone new to the country, I did..
Seaside Medical Centre
jaime l.
I have been a patient at this practice since birth and have consistently had positive experiences throughout. The team members are excellent, clinical staff create a reassuring atmosphere when..
Seaside Medical Centre
Olivia S.
I was instructed to contact the practice at 8.30 am to arrange an appointment. However, when I attempted to call at that time, the phone line was not available.
Seaside Medical Centre
Kuba W.
A deeply disappointing experience. I have not visited my GP in over a year. The pandemic does not justify the current situation. Attempting to secure an appointment or even a telephone consultation..
Seaside Medical Centre
Graham M.
Overall satisfactory experience with the practice
Seaside Medical Centre
Giada T.
I have been attending this practice for nearly two decades and have consistently found the reception team to be outstanding, demonstrating excellent courtesy and helpfulness throughout my time as a..
Seaside Medical Centre
Mikeee H.