Seaside Medical Centre
4 years agoMafg T. 5 years ago • From Google
Bad
Reception staff dismissed concerns without proper investigation
I felt the need to address something important. In my experience, I have concerns about the accuracy of information provided at this practice. I was informed that I had undergone testing for a particular condition and that it had been excluded. When I sought a second opinion elsewhere, I was told that the test I was supposedly given does not actually exist, which raised questions about what I had been told previously. On another occasion, while I was outside the practice with my disabled child who was experiencing distress, someone from the surgery approached me from a distance and made accusations toward me in an aggressive manner. This interaction felt inappropriate and unfounded, particularly given the distance involved and the circumstances. I found the approach to be unprofessional and intrusive. A formal complaint was subsequently made regarding this incident. Following the complaint, I was disappointed by how it was handled. The response from management appeared to dismiss my concerns and accept the account provided by staff without proper investigation. This lack of thorough consideration was frustrating. I would encourage the practice to reflect on professional standards and the importance of respectful communication with patients, particularly those managing additional challenges. There appears to be a pattern of concerns reflected in other patient feedback about this surgery. The overall rating and reputation of this practice seems to have declined over time. I would suggest that taking patient concerns more seriously and addressing feedback constructively could help improve the situation. I have also noted comments from other patients suggesting they felt dismissed after leaving negative reviews, which is concerning. Based on my experience, I would recommend exploring alternative medical services that may better meet your needs. The practice would benefit from genuine engagement with patient feedback and a commitment to improving standards.
Seaside Medical Centre
4 years agoDear Patient Seaside Medical Centre have always taken complaints and safeguarding of adults and children seriously. There are policies and procedures for both which are adhered to by the staff team, guidance is provided by NHS England. If a patient is not satisfied with the response to their complaint they have the right to take the complaint to the Health Service Ombudsman which they are advised of. If patients have a concern about a investigation or diagnosis or believe something on their medical record is incorrect they should contact the practice directly and they will be happy to look into this and respond to the patient. Best Regards Claire Matthews Operations and Admin Lead
I found it extremely frustrating to reach the practice throughout the morning, and I was disappointed that they were unable to find time to assess my young child.
Seaside Medical Centre
Bennzzo B.
I contacted the practice regarding a matter causing me significant concern. The guidance provided was limited to either calling back at a specified early morning time or scheduling a telephone..
Seaside Medical Centre
Tiarne M.
The healthcare professional I saw was wonderfully kind and helpful, and I'm very grateful for their support :)
Seaside Medical Centre
silvana m.
Unprofessional service … I called early in the morning and the receptionist simply told me to contact 111 because there were no straightforward appointments available online … I had been unwell for..
Seaside Medical Centre
horticultural h.
I have been a patient at this practice for over two decades. The reception team has generally been courteous and efficient, though there have been occasional exceptions. The clinical staff have..
Seaside Medical Centre
Koala C.
I feel my feedback about this service should be heard and taken seriously. I believe there are concerns about how calls are being handled that warrant attention and resolution. If these matters are..
Seaside Medical Centre
Olivia S.
I was instructed to contact the practice at 8.30 am to arrange an appointment. However, when I attempted to call at that time, the phone line was not available.
Seaside Medical Centre
Mafg T.
I felt the need to address something important. In my experience, I have concerns about the accuracy of information provided at this practice. I was informed that I had undergone testing for a..
Seaside Medical Centre
K L.
I was able to access an immediate sit and wait appointment today, which proved to be an excellent approach that functioned very effectively. I would strongly encourage others to take advantage of..
Seaside Medical Centre
09pitus 0.
I had an appointment at the practice and found the experience disappointing. The clinician's manner was unwelcoming, and I felt uncomfortable during the visit. As someone new to the country, I did..
Seaside Medical Centre
J G.
I experienced significant dissatisfaction during a recent appointment and felt the subsequent complaint process did not address my concerns authentically. I perceived the interaction as hostile and..
Seaside Medical Centre
P P.
Thank you so much to the healthcare professional who provided care for my son during the recent appointment.
Seaside Medical Centre
Gabriel M.
Excellent healthcare provider with a courteous and supportive team. Appointments are scheduled promptly, making it convenient to access care when needed.
Seaside Medical Centre
Tim W.
This practice has delivered outstanding care throughout my lengthy association with them, effectively managing my various health needs. Excellent experience!
Seaside Medical Centre
Julia G.
Yes, you won't get through at the start of the day but show me a surgery where you can. But ring a little bit later and friendly receptionists will always find something for you, whether that's a..
Seaside Medical Centre
Rebecca W.
It is extremely difficult to secure an appointment at this practice, particularly when facing urgent health concerns. When raising these issues, I have experienced what felt like dismissive..
Seaside Medical Centre
Jacky C.
I have consistently found this practice to be of a high standard. I see one of two clinicians, and I appreciate the straightforward approach of one, while the other provides excellent care. No..
Seaside Medical Centre
Michael H.
I have only recently registered and my initial appointment was already cancelled, which has not made a positive first impression. I experienced similar issues at my previous practice, which was a..
Seaside Medical Centre
Jason S.
I would advise caution when considering posting critical feedback, as it appears that negative reviews may result in defensive responses and potential removal from the patient list, based on..
Seaside Medical Centre
Ali K.
The practice has wonderful staff members, and I particularly value the support I've received from one of the doctors there who has been an excellent healthcare provider for me. I'm very grateful for..
Seaside Medical Centre
Kristaps H.