TC

Treasa C. 7 years ago • From Google

Rating

Bad

Reception staff dismissed my genuine pain concerns

I had a deeply unsatisfactory experience at the out of hours service after being directed there by 111 due to significant pain and an existing health condition. During my assessment, I felt the clinical staff did not take time to understand my medical background before questioning whether my situation constituted a genuine emergency. I was also told that the service was not available for my convenience. I found this approach distressing and chose to leave without receiving any treatment, remaining in considerable pain that unfortunately worsened as the evening progressed. I felt there was a notable absence of compassion or engagement with my concerns. I would not return to this service.

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