Northern Health Centre

The service quality is quite poor, and the reception area is particularly problematic. The staff members working there appear unmotivated and unprofessional. They frequently seem distracted and..

The entire team demonstrated a warm and welcoming approach. I felt valued from the moment I arrived. The service provided was excellent, with staff being responsive and attentive to any questions or..

Excellent service with thorough attention to detail and effective medical guidance provided. Much appreciated.

My daughter had an appointment today. I arrived approximately ten minutes late due to traffic conditions in the area, but the receptionist was not immediately available. After waiting for about ten..

I would advise reconsidering whether this practice represents good value for your investment of time and resources.

The practice has deteriorated significantly following the relocation. I experienced concerning interactions at reception that felt disrespectful, and I was spoken to loudly on the phone in a way..

I attended an appointment this afternoon with my young child who was experiencing a high temperature. The receptionist advised that a slot was available shortly after arrival, though this..

I have been a patient at this practice for over a decade. While the clinical staff are satisfactory, I have found the reception team to be dismissive and unhelpful. On several occasions, I have..

I contacted the practice and spoke with a member of staff who offered a callback on a future date. When I expressed a preference for an in-person appointment instead, I felt the response was..

Excellent experience with a welcoming and approachable team.

Only one member of the reception team provided good service, and that was a younger staff member. A receptionist gave me information about my blood pressure reading that I later questioned. I chose..

If possible, I would recommend registering elsewhere. In my case, a healthcare professional from the emergency department sent correspondence to this centre indicating that I required a GP..

Outstanding care provided. The staff were warm and welcoming. They demonstrated considerable patience and empathy throughout. The practice proved to be highly flexible and encouraging in their..

The clinical staff are adequate, however the reception team demonstrated poor interpersonal skills. The overall customer service experience was unsatisfactory.

I have concerns about the assessments provided, particularly regarding how they are conducted for certain patient groups, including children from ethnic minority backgrounds and those experiencing..

I visited the practice in person to arrange a GP appointment since the online system was unavailable and my attempts to reach the practice by telephone were unsuccessful. The receptionist informed..

I've been a patient here for many years, and while the clinical staff are adequate, I have concerns about the reception team. Their communication style with patients has often felt unwelcoming,..

The clinical staff provided excellent care, however the reception team across the practice was disappointing. The wait to be seen was considerably longer than expected, as it appeared there was a..

When attempting to contact the practice by telephone, it takes a considerable amount of time to reach someone, even when positioned early in the queue. This has been a recurring experience. However,..

Attended an appointment but was asked to return the following week, which felt frustrating given the circumstances. Had been receiving treatment a month prior, but during the last couple of sessions..