SR

Shae R. 2 years ago • From Google

Rating

Bad

Reception staff dismissed registration without checking details

Would give 0 stars if I could. Registered to this surgery by entering my postcode on the NHS website, which indicated the surgery covers my area and is accepting new patients. After submitting the form, I called the surgery a few days later to request an appointment. The reception staff member I spoke with was unhelpful and stated they couldn't locate my registration, asking me to complete it again despite having received a registration reference number. The call was then transferred to another staff member who was dismissive and curt, informing me I was outside the catchment area before ending the call. This contradicted what the website had stated. In retrospect, I'm relieved the registration didn't proceed, as the standard of customer service appears to be equally poor as my previous surgery. Not recommended.

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