JG

Jamie G. 8 years ago • From Google

Rating

Bad

Reception staff dismissed serious infant symptoms

I attended an appointment where my infant was assessed and I was informed there were no concerns identified. However, the following day my baby required hospital admission for a serious viral infection. At the same visit, my older child was examined following a high temperature and was assessed as having a minor illness, though a different diagnosis was subsequently confirmed by another healthcare provider. Looking back over several years, I have had similar experiences where initial assessments at the practice did not align with diagnoses made elsewhere. Additionally, during a routine infant health check, I received information about immunisation timing that did not match standard schedules, and the clinical examination was described in terms that left me uncertain about the thoroughness of the assessment. Based on these experiences, I have decided to seek care from a different practice going forward.

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