Saffron Health Partnership

I would advise against choosing this practice. Registering my family and myself here proved to be a poor decision. Over a two-year period, I was only able to secure a single appointment for my child..

I accessed private healthcare through my work insurance to expedite support for a sleep-related condition, but my referral was delayed due to the practice not being involved in the initial stages. I..

I have been a patient at this practice for many years. I previously considered transferring to another surgery as I believed I would receive better care elsewhere. I was disappointed to discover..

They deserve below zero. The reception staff were quite rude. The clinical staff seemed lacking in competence, appearing to rely on basic research methods rather than thorough assessment...

Extremely frustrated with the lack of coordination within the practice. Initially informed that my results were available, then subsequently contacted to be told it was my responsibility to follow..

I have been a patient at this practice for over three decades. In earlier years, I would have characterised it as acceptable, though somewhat outdated in its approach. The quality has been..

This practice has been a disappointing experience. The appointment system is frustrating, requiring you to call at opening time and potentially block out your entire day without certainty of..

Contacted the surgery through the online platform at 4pm. Received a call from a clinician shortly before 5pm and following a comprehensive discussion, a prescription was provided. Excellent and..

I would prefer to give no stars if possible. After experiencing illness for several days, I attempted to book an appointment. I began calling early in the morning and, after numerous attempts,..

My partner has had a difficult experience with this practice, particularly with the mental health services provided there. On multiple occasions after appointments with the mental health team, my..

Have not had a positive experience with this practice. Attempted to contact them shortly after opening and made multiple call attempts, with each one being disconnected. When I finally got through,..

I recognise that the practice operates under significant capacity constraints with limited clinic availability in the area, but I feel the appointment booking process is unnecessarily complicated...

I'm puzzled about the approach to appointment scheduling following the triage process. The extended hours that were introduced seem to have been intended to facilitate advance booking for patients,..

I wanted to update my previous review from several months ago. Today I contacted the surgery to arrange an appointment and was offered a callback option through the answer service, which I accepted...

I recently contacted the surgery by phone and was greeted by a courteous receptionist. Following this initial contact, I received a message and was offered an appointment at the practice. From..

The reception staff have been unhelpful and dismissive during my attempts to reach the practice. I was instructed to call back the following morning, despite having contacted the surgery daily for..

I completed a lengthy registration form at the clinic, and received a text response within a couple of minutes indicating that no appointments were available and my request had been closed. It seems..

It is extremely challenging to secure an appointment at this practice. There appears to be a lack of continuity regarding correspondence received from secondary care services. The front desk staff..

The department was unhelpful when my friend called regarding a health concern. The response over the phone was dismissive, which was very disappointing.

My negative review concerns the system rather than the clinical staff. I had been so anxious about the difficulties mentioned in other reviews that I postponed contacting the practice for several..