DB

Dave B. 2 years ago • From Google

Rating

Bad

Reception staff dismissive about appointment booking options

The reception team could benefit from developing their interpersonal approach. During in-person visits, the standard response tends to be directing patients to use the online appointment system during business hours. This can be challenging for those working in demanding roles where accessing the system during these times is difficult. The suggested alternative of having a family member book on your behalf isn't always practical. I noticed there were several reception staff members present, though it was unclear what their individual responsibilities were. The overall interaction felt dismissive compared to what I would expect from customer-facing roles. Better communication and flexibility in how appointments are offered would significantly improve the experience.

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