BM

Beckham M. 2 years ago • From Google

Rating

Bad

Reception staff dismissive about mental health concerns

I felt that this practice does not prioritise mental health support adequately. The reception team appeared indifferent to patient concerns, and accessing appointments with qualified professionals proved difficult. The overall experience left me feeling unsupported and frustrated with the level of care provided. During a recent visit, I felt dismissed when discussing my mental health needs. Rather than exploring solutions, the focus seemed to be on limitations within the service and suggestions to contact alternative providers. I felt that the staff member I saw did not engage constructively with my situation or offer practical support. Instead, the conversation centred on constraints of the NHS system, which left me feeling blamed rather than helped. I found this appointment particularly unhelpful and do not feel confident returning to see this staff member. My experience suggests that this practice may benefit from reviewing how mental health patients are supported and how reception and clinical staff communicate with vulnerable individuals. I would encourage others to consider whether this practice meets their healthcare needs.

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