SP

Steven P. 4 years ago • From Google

Rating

Bad

Reception staff dismissive about urgent prescription needs

My main concern with this practice relates to the reception staff member I spoke with. When I contacted them regarding an urgent prescription matter after a delivery issue, I felt the response lacked helpfulness and understanding. Rather than assisting with my request, I was directed to call 111 due to the practice closing shortly. When I asked if someone could call me back before closure, this did not happen. I would appreciate to see improvements in the customer service approach at reception, as the interaction left me feeling the staff member could benefit from developing their communication and empathy skills.

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