Edridge Road Community Health Centre
Rue K. 4 years ago • From Google
Bad
Reception staff dismissive and lacked basic professionalism
I attended an appointment today and experienced a very disappointing interaction with the clinical staff member. I was experiencing significant pain which I suspected was an infection before any diagnostic imaging was performed. When I asked a straightforward question to clarify who the practitioner was, I felt the response was dismissive and unhelpful. I work in healthcare myself and am aware of professional standards around introduction and obtaining consent before any examination or treatment. I felt these courtesies were not extended to me during my visit. The response to my question felt unnecessarily defensive and made me feel uncomfortable and unwelcome. There was another staff member present who was considerably more compassionate and supportive throughout the appointment. When I received confirmation of my suspected condition, I became emotionally distressed, and I would have appreciated a warmer, more empathetic approach from the practitioner during this difficult moment. Overall, the experience left me feeling unsatisfied and upset. The contrast between the two staff members was stark, and I felt the clinical environment could have been more welcoming and professional. I would hesitate to recommend this practice based on my experience today.
Emergency dental care provider. Exceptional service received, with no discomfort experienced during the initial phase of the treatment. The clinical team demonstrated excellent professionalism and..
Edridge Road Community Health Centre
Dave K.
I had an emergency appointment for the removal of a severely painful tooth. The dental professional was wonderful and, along with their assistant, made me feel comfortable and relaxed throughout the..
Edridge Road Community Health Centre
Meri A.
I was referred here for NHS emergency dental treatment and had considerable anxiety about visiting the dentist. However, the staff members were absolutely brilliant and demonstrated genuine care..
Edridge Road Community Health Centre
Martin L.
Was referred to this centre through an out-of-hours service for an urgent evening appointment. The service was exceptionally prompt. The team were very welcoming and successfully addressed my..
Edridge Road Community Health Centre
Renaldas G.
My daughter recently had a crown fitted and fillings placed on her primary teeth, and the service was excellent. Throughout the entire procedure, she remained completely comfortable and showed no..
Edridge Road Community Health Centre
London H.
Excellent emergency appointment. Everyone, and especially the healthcare professional I saw, was wonderful. Thank you so much.
Edridge Road Community Health Centre
Mandeep S.
I would give no stars if possible, but the system requires at least one. This practice has been very disappointing. My family member had a high fever that was not improving, so we contacted the..
Edridge Road Community Health Centre
Seb s.
The dental professional provided excellent care that was efficient, competent, and thorough. The appointment was handled swiftly with a professional approach throughout. Overall, it was a very..
Edridge Road Community Health Centre
Susan W.
The appointment booking system is incredibly frustrating—it seems harder to secure a slot than one might expect. The online queue system is problematic, as it disconnects unexpectedly. Waiting in..
Edridge Road Community Health Centre
ayoh s.
I'm extremely appreciative of this dental practice. The team demonstrates both kindness and professionalism in their approach.
Edridge Road Community Health Centre
Necho I.
I attended an appointment at my local practice. Although I was called in earlier than scheduled, I then experienced a significant wait before being seen. Following the examination, the clinician..
Edridge Road Community Health Centre
Mike M.
The female dental professional provided outstanding care. She performed a thorough cleaning of my tooth, explained the subsequent steps clearly, and applied a temporary filling. I am grateful for..
Edridge Road Community Health Centre
Brat C.
I appreciate the helpful staff members at the front desk and the dental professional who provided my care. I'm very grateful for the assistance from the telephone helpline service in arranging my..
Edridge Road Community Health Centre
John J.
The practice was clean and well-maintained. The staff were excellent and responsive, seeing patients promptly and addressing their concerns efficiently.
Edridge Road Community Health Centre
Dillan 0.
I had a wonderful experience attending an NHS Dental Emergency appointment recently. The entire team demonstrated professionalism and competence in their roles, and I felt very well cared for. It's..
Edridge Road Community Health Centre
SwaN #.
I contacted the health centre seeking emergency dental contact information or a transfer to the dental service. The staff member indicated they did not have a contact number available, despite the..
Edridge Road Community Health Centre
Shahmina S.
Was referred here from 111 NHS for an urgent appointment regarding a dental procedure. The reception staff were exceptionally pleasant and the clinical team were equally lovely! They provided..
Edridge Road Community Health Centre
Linda L.
Excellent support provided. Would suggest to others.
Edridge Road Community Health Centre
Rita E.
Always helpful. The reception team is lovely - courteous and friendly. The administrative staff always remember my voice on the phone and ask about my family, and the clinical team are very patient...
Edridge Road Community Health Centre
Queen.T f.
A member of the reception staff appears to be taking on clinical responsibilities, which raises concerns about patient safety. This practice seems problematic if you prioritise your health and that..
Edridge Road Community Health Centre
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