RK

Rue K. 4 years ago • From Google

Rating

Bad

Reception staff dismissive and lacked basic professionalism

I attended an appointment today and experienced a very disappointing interaction with the clinical staff member. I was experiencing significant pain which I suspected was an infection before any diagnostic imaging was performed. When I asked a straightforward question to clarify who the practitioner was, I felt the response was dismissive and unhelpful. I work in healthcare myself and am aware of professional standards around introduction and obtaining consent before any examination or treatment. I felt these courtesies were not extended to me during my visit. The response to my question felt unnecessarily defensive and made me feel uncomfortable and unwelcome. There was another staff member present who was considerably more compassionate and supportive throughout the appointment. When I received confirmation of my suspected condition, I became emotionally distressed, and I would have appreciated a warmer, more empathetic approach from the practitioner during this difficult moment. Overall, the experience left me feeling unsatisfied and upset. The contrast between the two staff members was stark, and I felt the clinical environment could have been more welcoming and professional. I would hesitate to recommend this practice based on my experience today.

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