Edridge Road Community Health Centre
Rue K. 4 years ago • From Google
Bad
Reception staff dismissive and lacked basic professionalism
I attended an appointment today and experienced a very disappointing interaction with the clinical staff member. I was experiencing significant pain which I suspected was an infection before any diagnostic imaging was performed. When I asked a straightforward question to clarify who the practitioner was, I felt the response was dismissive and unhelpful. I work in healthcare myself and am aware of professional standards around introduction and obtaining consent before any examination or treatment. I felt these courtesies were not extended to me during my visit. The response to my question felt unnecessarily defensive and made me feel uncomfortable and unwelcome. There was another staff member present who was considerably more compassionate and supportive throughout the appointment. When I received confirmation of my suspected condition, I became emotionally distressed, and I would have appreciated a warmer, more empathetic approach from the practitioner during this difficult moment. Overall, the experience left me feeling unsatisfied and upset. The contrast between the two staff members was stark, and I felt the clinical environment could have been more welcoming and professional. I would hesitate to recommend this practice based on my experience today.
I attended an appointment at my local practice. Although I was called in earlier than scheduled, I then experienced a significant wait before being seen. Following the examination, the clinician..
Edridge Road Community Health Centre
The B.
I've brought a couple of my adult sons to this practice, with one visiting today. The reception staff have been incredibly warm and welcoming, and the clinical team members we've encountered across..
Edridge Road Community Health Centre
Seb s.
The dental professional provided excellent care that was efficient, competent, and thorough. The appointment was handled swiftly with a professional approach throughout. Overall, it was a very..
Edridge Road Community Health Centre
F W.
I was pleasantly surprised by the quality of care received here. After contacting the out-of-hours service in the afternoon regarding a dental issue, I was able to secure an appointment at this..
Edridge Road Community Health Centre
Marion M.
The dental practice provided excellent care. I attended as a new patient experiencing significant discomfort, and the team members were wonderful throughout. The clinician handled the procedure with..
Edridge Road Community Health Centre
Renaldas G.
My daughter recently had a crown fitted and fillings placed on her primary teeth, and the service was excellent. Throughout the entire procedure, she remained completely comfortable and showed no..
Edridge Road Community Health Centre
Derek M.
I had an emergency dental visit at this practice. The clinical staff members were friendly and provided excellent care. I was entirely satisfied with my experience.
Edridge Road Community Health Centre
Anya H.
I attended the dental practice following a referral from an NHS telephone service due to significant dental discomfort. The dental professional I saw was warm and understanding, recognising my..
Edridge Road Community Health Centre
J B.
An exceptionally professional service - I was referred through the out-of-hours system during the festive period and received a prompt diagnosis and treatment with thorough explanation of what was..
Edridge Road Community Health Centre
jule f.
I attended an appointment during an out-of-hours session experiencing severe dental discomfort. I was informed that a root treatment would be necessary and that there was no active infection..
Edridge Road Community Health Centre
Lachezar V.
Extremely pleased with my visit. The dental professional and team members were exceptionally supportive and successfully addressed my concern.
Edridge Road Community Health Centre
Meri A.
I was referred here for NHS emergency dental treatment and had considerable anxiety about visiting the dentist. However, the staff members were absolutely brilliant and demonstrated genuine care..
Edridge Road Community Health Centre
Fatima D.
My child experienced a dental injury today. We were directed to this practice by 111 and had an excellent experience. The dental professional and support staff were wonderful and demonstrated great..
Edridge Road Community Health Centre
Linda L.
Excellent support provided. Would suggest to others.
Edridge Road Community Health Centre
Joydev B.
I appreciate the excellent explanation and guidance I received from the staff member. The advice provided was clear and helpful. I'm considering making a change to my dental provider based on this..
Edridge Road Community Health Centre
Adam K.
I had a frustrating experience trying to arrange a consultation. When I called early in the morning to request a telephone appointment, I was informed that no slots were available for several days.
Edridge Road Community Health Centre
Joanna J.
I must say I'm becoming increasingly impressed with this practice. I used to find the reception staff to be unwelcoming, dismissive and indifferent, and it was also extremely difficult to reach..
Edridge Road Community Health Centre
Colin H.
I felt compelled to leave positive feedback for this practice as I believe the online rating doesn't adequately represent the quality of care provided by the team to the local community. Throughout..
Edridge Road Community Health Centre
Rita E.
Always helpful. The reception team is lovely - courteous and friendly. The administrative staff always remember my voice on the phone and ask about my family, and the clinical team are very patient...
Edridge Road Community Health Centre
Queen.T f.
A member of the reception staff appears to be taking on clinical responsibilities, which raises concerns about patient safety. This practice seems problematic if you prioritise your health and that..
Edridge Road Community Health Centre
Necho I.