Crookes Practice

This practice has been disappointing. Attempting to book an appointment by calling in the morning only results in being advised to ring back the following day as slots are unavailable, with this..

We are very impressed by the care and attention that the healthcare professional has shown to my elderly relative. They have gone above and beyond in the care and treatment that they have provided...

Awful experience! I was given an appointment time that seemed quite late in the evening for my young child. The healthcare provider requested I arrive earlier than the scheduled time, yet I ended up..

My family member is currently experiencing health difficulties and has been informed that available appointments are not possible for an extended period owing to ongoing vaccination initiatives. It..

The staff members are friendly and I experienced no difficulties having my prescription promptly forwarded to the pharmacy. The main concern relates to the booking system - the online option is..

The clinical staff at this practice are wonderful, demonstrating genuine kindness and attentiveness in their care. The appointment scheduling system, however, presents significant challenges and is..

I found the appointment booking process to be extremely frustrating. I was given specific instructions to call at a particular time on a designated day, but when I did so, I was told appointments..

Three of my last four referrals have not been made, causing delays to my treatment. Appointments offered are with doctors not permanently employed by this practice - I have no idea how to get an..

Extremely disappointing experience, I would advise caution before attending. I felt compelled to seek care elsewhere as I did not feel my needs were being adequately addressed.

Although the practice remains open until 3:30 on Thursday, telephone lines are unavailable during the afternoon hours, with the exact time of closure being unclear, possibly around midday.

Consistently disappointing and inadequate care experience over an extended period. The practice appears to suffer from systemic issues. Would recommend seeking alternative healthcare provision.

An excellent practice that is constrained by limited resources from above. The team is making a genuine effort given the circumstances they face. Every member of staff I have encountered here,..

The doctor at this practice is genuinely one of the best healthcare professionals I've encountered. They demonstrate a high level of professionalism and work efficiently. As with most general..

I recently had a frustrating phone interaction with reception staff. The person who answered was dismissive and impatient, interrupting me and adopting a defensive tone throughout the call, which..

Still unable to reach the practice at 2 o'clock due to lunch break. Have been attempting to get through for approximately 2 hours. It seems unusual for a medical facility to have such an extended..

I've been registered at this practice for over a quarter of a century. When I first went there it had a high reputation. I'm afraid my experience is that it has been on the slide for at least a..

An unsatisfactory experience with this general practice.

The reception staff were unwelcoming, the appointment booking system is difficult to navigate, and calls go unanswered. I was also given incorrect information regarding where my prescription would..

In the past, I held a negative view of this practice, but I must acknowledge that the clinician I saw is a real asset to the organisation, the service and the NHS—demonstrating kindness, compassion,..

I am extremely frustrated with the service provided. The situation feels urgent and critical to me, and I need to see meaningful improvements made immediately.