Bankhouse Surgery

Visiting for the first time left me with a positive impression of the welcoming atmosphere.

The receptionist's demeanor was disappointing. The communication style came across as condescending and unhelpful. My concerns were not taken seriously initially, and it required a follow-up call..

This practice has been disappointing. The staff demeanor has been unwelcoming, and securing an appointment has proven difficult. The overall level of care and consideration falls short of what one..

I have had a very difficult experience with this practice since joining. Shortly after registering, I was prescribed a medication that caused me severe illness for an entire week, during which I was..

The reception team could benefit from additional training in customer service and communication approaches. Due to pandemic restrictions, in-person visits were not available, so contact had to be..

Excellent medical professionals. I have been dealing with back issues since my teenage years when the pain became more severe, I anticipated receiving the standard pain management approach that..

I have been attempting to contact the surgery for an extended period without success. It appears the phone lines are frequently engaged, making it extremely difficult to reach anyone. When calls do..

If I could give zero stars I would. Every single visit to this practice presents some kind of problem. I attended an appointment today and upon entering the consultation room, there were two..

My father underwent a blood test approximately a year ago while experiencing multiple symptoms including headaches and jaw discomfort. At that time, this practice indicated the results were..

Was seen today by a clinician at the practice. I initially had some reservations about being seen by a paramedic or physiotherapist rather than a doctor, but I have to say the appointment was..

I felt that my concerns were not adequately listened to during my appointment, and I did not receive the support I was hoping for. I was informed that a diagnosis might not be forthcoming, as..

Why are people rating this practice? Do patients actually get seen, and if they do, why aren't the concerns they've raised being addressed?

The telephone lines are frequently unavailable, making it difficult to book an appointment, and calls often disconnect unexpectedly. I'm unable to visit in person to schedule an appointment and..

I found the staff to be quite unhelpful and unwelcoming. I was very disappointed with my experience and have decided to switch to a different practice. I would not recommend this surgery if you..

If you want to be treated disrespectfully by reception staff, this is the place to contact. If you want to feel overlooked and not properly examined during your appointment, book in here. If you..

Courteous and approachable throughout the appointment. Demonstrated attentiveness to my concerns and displayed genuine patience along with understanding of my situation.

I called in the afternoon to request an appointment, and the receptionist who answered was courteous and attentive when asking about my symptoms. They called me back and arranged for me to come in..

Accessing appointments at this practice has proven difficult, and interactions with reception staff have been disappointing, resulting in an overall unsatisfactory experience. Following a..

If you experience mental health difficulties, you may find it challenging to register with this practice, as appointments are hard to obtain and concerns may be dismissed as fatigue.

The front desk staff could be more helpful when booking appointments, as their approach doesn't feel particularly welcoming over the phone or in person. I would have appreciated more flexibility and..