Church Lane Medical Centre

I found the appointment process frustrating. The surgery cancelled my booking, and when I attended as scheduled, I was informed that the healthcare professional I needed was unavailable, despite..

Would like to comment on the receptionist, a lovely kind and helpful person who always has a smile and nothing is too much trouble. They always go above and beyond to help, nothing is too much..

I have consistently had a positive experience with this practice. Whenever I have needed to schedule an appointment, I have found it straightforward to do so.

I have found this surgery to be reluctant to offer same-day appointments. When I attended early in the morning today, the receptionist suggested I return the following day at the same time instead...

Unable to secure an appointment for a one-year-old due to availability constraints.

A clinician at this practice saved my life through their quick thinking and ability to recognise the seriousness of my condition. They arranged for me to be seen urgently at the hospital where I..

Recently received a diagnosis and couldn't have asked for better assistance throughout the process. The uncertainty and worry I initially felt have been significantly reduced thanks to the..

I have been with another medical centre for most of my life and changed to this practice when I moved to a nearby location. I've honestly had fantastic experiences there myself! Having visited..

My wife recently joined the practice and today she attended an appointment with our young baby. Unfortunately, the interaction with the receptionist was extremely disappointing and fell well short..

Two years ago I had nothing but positive things to say about this practice. However, the situation has changed considerably since then. The practice insists I book appointments, yet when I offer my..

Excellent practice with a caring and supportive team, particularly during a recent period of significant health challenges.

Excellent practice. I have consistently found it straightforward to obtain appointments and have appreciated the availability of remote consultations. While there are times when it can be..

First time visiting the practice today - Booking my appointment was straightforward and hassle-free. The receptionist welcomed me warmly with a friendly demeanor, and the clinical staff member I saw..

I have consistently received satisfactory care at Church Lane Medical Centre. The reception team has always been friendly and welcoming. The clinical staff have demonstrated professionalism and..

Attempted to obtain a medical form for a recreational activity. The clinician declined to complete it, citing insufficient expertise in that particular area. However, the form only requested..

I recently visited the practice and saw a member of staff I have seen on several previous occasions. They were very friendly and welcoming, with a warm and cheerful demeanor throughout the..

The surgery became available at 8am. I managed to reach reception at 8.10am. Unfortunately, there were no available appointments remaining for my mother. This seemed quite surprising given the early..

You did not deserve even one star. There is a need for equal treatment of all patients, or consideration should be given to stepping aside so someone else can provide the service properly. The..

A heartfelt thank you to the wonderful team and all of the dedicated work that you do.

I have been a patient at this practice for a considerable amount of time. This morning I attempted to contact the surgery by telephone but was unable to get through after spending over an hour..