Chopwell Primary Healthcare Centre
Mark M. one year ago • From Google
Bad
Reception staff dismissive and unhelpful with concerns
The entire clinical team has provided me with a deeply unsatisfactory experience. I have felt dismissed, treated with disrespect, and made to feel undervalued during my interactions. Despite presenting with multiple ongoing health concerns over an extended period, I have not received the support or treatment I feel I need. When presenting with various symptoms, I have been given vague responses and discharged without clear direction. It appears that only when involving formal complaint procedures or documenting interactions does the standard of care improve noticeably. The practice appears to have a poor reputation within the local community, and I was cautioned by other healthcare professionals before attending. Due to my health circumstances, I have limited alternatives and must continue using this service despite my reservations. I am extremely dissatisfied with the care provided and would rate my experience as poor.
I experienced significant delays at this surgery, waiting well over an hour for my appointment. During the consultation, I felt dismissed when the clinician expressed unfamiliarity with my reported..
Chopwell Primary Healthcare Centre
Una M.
This practice consistently prioritises children's appointments and is accommodating with unusual prescription requests. The nursing and administrative team are excellent, displaying genuine..
Chopwell Primary Healthcare Centre
Patricia J.
Experiencing difficulty reaching the practice by telephone
Chopwell Primary Healthcare Centre
Ryan R.
I had a great experience with the customer service provided. I'm also grateful to the healthcare professional who took the time to listen to my concerns and assist me with my medication needs.
Chopwell Primary Healthcare Centre
Sandra R.
I attempted to contact the practice shortly before closing time and was first in the queue. After waiting on hold for approximately fifteen minutes, the call disconnected. When I tried to ring back..
Chopwell Primary Healthcare Centre
Ryan S.
I really appreciated the helpful approach I received during my appointment, especially after finding previous consultations less effective elsewhere. I would definitely recommend this practice to..
Chopwell Primary Healthcare Centre
Mark M.
The entire clinical team has provided me with a deeply unsatisfactory experience. I have felt dismissed, treated with disrespect, and made to feel undervalued during my interactions. Despite..
Chopwell Primary Healthcare Centre
Stuart M.