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Mark M. one year ago • From Google

Rating

Bad

Reception staff dismissive and unhelpful with concerns

The entire clinical team has provided me with a deeply unsatisfactory experience. I have felt dismissed, treated with disrespect, and made to feel undervalued during my interactions. Despite presenting with multiple ongoing health concerns over an extended period, I have not received the support or treatment I feel I need. When presenting with various symptoms, I have been given vague responses and discharged without clear direction. It appears that only when involving formal complaint procedures or documenting interactions does the standard of care improve noticeably. The practice appears to have a poor reputation within the local community, and I was cautioned by other healthcare professionals before attending. Due to my health circumstances, I have limited alternatives and must continue using this service despite my reservations. I am extremely dissatisfied with the care provided and would rate my experience as poor.

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