Pallion Health Centre
Monir A. 4 years ago • From Google
Bad
Reception staff dismissive during extremely long wait
Attended an appointment, left to travel elsewhere, and returned to find the wait had extended significantly. Upon enquiring about waiting times, received conflicting information from different staff members—initially told one duration, then told another, with denials that waits exceeded certain lengths. Observed that other patients who had arrived after departure were being called through while the original patient remained waiting. When questioning the receptionist about alternatives such as attending another facility, was informed that waiting times would be similarly lengthy elsewhere. After an extended period, was eventually informed the practice was closing and advised to return the following day, with basic self-care guidance provided in the interim. Found the experience frustrating due to inconsistent communication and the length of time spent waiting without being seen. Would recommend considering emergency services for urgent concerns rather than standard appointment routes.
Extremely frustrating waiting experience!!!! The car park has a maximum stay of 4 hours, yet you wouldn't be called in during that entire period!!! I could realistically make a trip to London or..
Pallion Health Centre
Kristina B.
I had a wonderful experience at the walk-in centre today, with outstanding support from all the staff members I encountered. From the moment I arrived at reception through to my appointment,..
Pallion Health Centre
dawn t.
Was directed to attend an urgent care centre by 111 following a telephone consultation. Upon arrival, I was assessed by a healthcare practitioner for my throat complaint. They used a mobile phone..
Pallion Health Centre
Philip F.
Attended this evening with my young child who had developed a skin irritation. The team were managing a heavy workload but remained genuinely kind and attentive throughout the visit with my little..
Pallion Health Centre
Gav S.
The worst medical professionals I have encountered. I am still waiting for an appointment that was scheduled months ago. The service has been disappointing.
Pallion Health Centre
Valentina P.
The appointment booking system appears to have significant limitations. To secure an appointment, one must call at 8am and endure lengthy wait times in the queue, sometimes extending to 45 minutes,..
Pallion Health Centre
FIlTHY K.
Had the most wonderful experience with the nursing staff today. They were gentle, patient and calm while treating my child. The procedure was carried out as carefully as possible. You all do a..
Pallion Health Centre
Theresa G.
I must highly praise the clinician I saw after my recent appointment. They were so understanding of my ongoing health concerns, they really listened to what I had to say and I feel like after many..
Pallion Health Centre
Jill S.
Excellent practice. Appointments are always efficient and recently I've been able to get same-day telephone consultations. The entire team is wonderful and I cannot speak highly enough of the..
Pallion Health Centre
Nikita H.
The facility was disorganised. I contacted 111 regarding my young child who had a high temperature and rapid breathing, and was directed to attend this location. Upon arrival, I was informed they..
Pallion Health Centre
Dave E.
I observed staff members repeatedly using a keypad-controlled door near reception without any visible hand sanitiser available. This meant everyone was touching the same surface with their bare..
Pallion Health Centre
OkiE O.
Fairly satisfactory overall. Given the number of critical reviews I've encountered, I wonder what standards some people are applying when the service comes at no cost.
Pallion Health Centre
Vicki T.
Extremely disappointing experience.
Pallion Health Centre
Mecia M.
I attended my appointment, though I arrived considerably earlier than scheduled, which was my own mistake. However, I felt the receptionist's manner of communication towards me was inappropriate...
Pallion Health Centre
Wendy G.
The healthcare professional I saw today was incredibly kind and supportive. I was having a difficult time, and they made a real difference with their compassionate approach. They were absolutely..
Pallion Health Centre
Jay M.
We have been attending this practice for many years, and all of the team members from those at the front desk to the clinical staff have been excellent. Many of the comments posted online appear to..
Pallion Health Centre
Melissa M.
I understand that during challenging times it can be difficult to secure appointments, but in my situation when I required assistance and medical consultation, the practice supported me throughout..
Pallion Health Centre
monir a.
Attended an appointment, left to travel elsewhere, and returned to find the wait had extended significantly. Upon enquiring about waiting times, received conflicting information from different staff..
Pallion Health Centre
Natelee K.
I attended an urgent care centre after being directed there by NHS 111. Upon arrival, I found the situation confusing and poorly managed. There was no clear signage outside indicating that visitors..
Pallion Health Centre
Jamie C.
The receptionist displayed an unhelpful and dismissive manner during my visit.
Pallion Health Centre
Craig S.