Pallion Health Centre
MA
Monir A. 4 years ago • From Google
Bad
Attended an appointment, left to travel elsewhere, and returned to find the wait had extended significantly. Upon enquiring about waiting times, received conflicting information from different staff members—initially told one duration, then told another, with denials that waits exceeded certain lengths. Observed that other patients who had arrived after departure were being called through while the original patient remained waiting. When questioning the receptionist about alternatives such as attending another facility, was informed that waiting times would be similarly lengthy elsewhere. After an extended period, was eventually informed the practice was closing and advised to return the following day, with basic self-care guidance provided in the interim. Found the experience frustrating due to inconsistent communication and the length of time spent waiting without being seen. Would recommend considering emergency services for urgent concerns rather than standard appointment routes.
Treasa C.