East Hill Surgery

I visited this surgery on several occasions and found my overall experience to be unsatisfactory. During one visit, I saw a nursing staff member who was attentive, took time to listen to my..

It is extremely difficult to obtain an appointment at this practice. Most of the time I find myself abandoning the attempt, which is why I have decided to register elsewhere.

The reception team could be more responsive. Securing an appointment requires calling at opening time, otherwise there can be lengthy waits unless you manage to reach them the following morning...

Have been waiting over a month for blood test results without receiving them. Multiple attempts to follow up have not been acknowledged. Requested to view the results through the NHS app, which..

I have nothing but positive things to say about everyone working at the practice.

I had a very negative experience at this surgery. I felt that the consultation was conducted in a manner I found rude and unprofessional. I was disappointed by what I perceived as a lack of basic..

The medical staff declined to see me when I attended with concerns about a suspected issue affecting one of my eyes, and I believed the situation could have been more serious in nature.

The prescription service frequently encounters issues. It is often difficult to reach the practice by phone, and on one occasion I had to make numerous attempts to get through.

I called at the opening time and was first in the queue, yet after half an hour I'm still on hold. I'll need to disconnect now and lose my place, which means I'll have to start over and likely won't..

I felt the clinician's approach was unprofessional and left me questioning their competence. When I attempted to raise concerns, the interaction became confrontational. This represents a second..

I have been a patient at this surgery for my entire life, and at 27 years old, I have lost confidence in most of the clinical staff and receptionists. I found the reception team to be dismissive and..

I gave them one star but they deserve none really. The reception staff came across as unwelcoming and I felt concerned about how openly conversations were being conducted in the waiting area. The..

Frustrating experience with the service. Required numerous attempts to reach someone by phone. I recognise the surgery is under considerable pressure, and as someone working in healthcare myself,..

It's difficult to rate the entire practice fairly, as I've had both positive and negative experiences with various members of staff. Unfortunately, today I felt let down. I arrived well before my..

Expressed concern about the practice's approach to managing my long-term medication arrangement, which has remained consistent for an extended period despite my stable condition. Also felt..

I don't visit as frequently as I once did, but on the occasions when I've needed assistance, the staff have been helpful and considerate. The clinicians have always been gentle and compassionate in..

I wanted to express my gratitude to everyone at the practice for the assistance provided. 😁😁

Called the practice for guidance and was invited in for an appointment with a healthcare professional, completing the visit within a couple of hours. Excellent service.

I feel quite let down by this practice, despite having been a patient here since childhood, and I am now considering moving to another surgery. Last year, I was discharged without antibiotics for a..

It is frustrating to pay regular fees for a service where appointment booking through digital or telephone channels remains unavailable. The booking process feels cumbersome and the support provided..