CR

Claudette R. one month ago • From Google

Rating

Bad

Reception staff dismissive of health concerns

I would rate this practice much lower if possible, as it was previously one of the better clinics in the area. Currently, I feel the standard has declined significantly. If you are seeking women's health support, I found that certain female clinicians did not take my concerns seriously. I also felt that younger patients' health worries were not given adequate attention, with explanations often suggesting symptoms were psychological rather than physical. The clinicians seemed to assume patients had medical knowledge and did not always take time to explain blood test results or discuss findings in detail with those who needed clarification. My frustration grew to the point where I arranged private blood tests due to dissatisfaction with my care. Over a three-year period, I attended approximately thirty appointments at this practice. I would encourage others to carefully consider whether this is the right choice for their healthcare needs, as I did not feel the level of care matched what I would expect. I felt certain clinicians lacked genuine concern and attentiveness to patient needs. My most recent visit was particularly disappointing—I had been experiencing women's health symptoms and requested a cervical screening to be scheduled, but instead received an examination of my abdomen and was dismissed without resolution. This represented a second occasion on which I felt my symptoms were not properly addressed. I have since moved to alternative healthcare provision.

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