Collingwood Surgery

I visited the surgery in the morning to request a consultation with a clinician. The receptionist took down my information and heard what I needed to discuss. She arranged for a telephone..

UPDATE There appears to be a lack of urgency from certain staff members at this practice. My partner is distressed due to needing stronger pain relief following a fall, and contacted the surgery on..

Attended an appointment recently and was seen by a member of the clinical team who provided excellent care. The surgery stands out in the local area for its compassionate and dedicated staff. Very..

This practice has arranged numerous tests for me and provided excellent support during a difficult period. They consistently make appointments available for my family members, including same-day..

It was very straightforward for me to obtain an appointment without any difficulties. I was seen by a clinician who was exceptionally warm and thorough in addressing all aspects of my concern. A..

I have been a patient at this surgery for many years and have consistently found it straightforward to arrange appointments, though I do find the recent changes to the booking system somewhat..

I found this to be an extremely disappointing experience with the practice. The telephone system is frustrating—when calls do connect, there seems to be an unnecessarily long wait before the line is..

I have been seen by numerous clinicians at this practice and have consistently found them to be highly professional, along with the entire team supporting them. While it may not be my favourite..

A member of the reception staff was unhelpful during my visit. I was attending a nurse appointment and attempted to book my next appointment at the desk. The staff member responded dismissively,..

Getting in touch with the surgery presents significant challenges. The telephone system appears overwhelmed and difficult to navigate. Rather than simply apologising for lengthy waits, it would be..

It takes a considerable amount of time to reach the practice by telephone. I have experienced appointments being cancelled after waiting an extended period, only to be informed of another lengthy..

I have experienced significant frustration with the approach taken at this practice. Over the past few years, my health concerns have not been adequately addressed, and I feel that cost..

Outstanding practice in the northern region.

Absolutely disappointing experience. I waited all day for a callback, and when I finally received one, I was placed far down in the queue. It felt like the system was designed to discourage people..

The practice is difficult to reach by telephone.

Excellent facility, provided you are in good health, do not need to schedule a consultation, or require medication refills. The callback system frequently fails to function as intended, and..

The reception team suggested I consult with the physiotherapy service instead of a GP appointment for my musculoskeletal concern, mentioning this would be the most efficient pathway. I was able to..

I have been waiting for a callback for an extended period and my position in the queue has significantly dropped since I first checked.

The practice is difficult to reach by telephone, as calls frequently go unanswered. Although the automated system offers a callback option, this service does not appear to function reliably.

I recently visited the practice and saw a member of the nursing staff who was extremely helpful. I'm grateful for the support provided during my appointment, as it helped to reassure me during a..