PB

Pauline B. 4 years ago • From Google

Rating

Bad

Reception staff dismissive when booking appointments

The reception staff appear to believe that the clinical team communicate with patients in an unnecessarily abrupt manner. There seem to be difficulties with appointment availability at specific times, with phone lines not always being answered promptly. During a recent visit with a respiratory specialist, the appointment felt rushed and incomplete, with concerns that a proper assessment was not carried out. Another staff member appeared distracted by administrative tasks during the consultation, resulting in a lengthy wait.

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