SW

Stewart W. 8 months ago • From Google

Rating

Bad

Reception staff dismissive when booking appointments online

Although the clinical team at this practice demonstrates reasonable competence, the front-of-house personnel display a notably poor attitude characterised by rudeness, lack of consideration, and insufficient compassion towards patients. This significantly undermines the overall quality of care and places the practice among the least satisfactory GP services I have encountered. The practice operates a digital triage system for appointment requests that appears to incentivise patients to provide responses that may not reflect their true circumstances in order to secure an appointment. When patients answer questions in ways the system deems unsuitable, it tends to redirect them towards emergency services rather than offering alternative solutions. I would recommend that this practice give serious consideration to reassessing their digital triage approach if they wish to enhance patient satisfaction and improve clinical outcomes.

Elizabeth Avenue Group Practice

7 months ago

Dear Stewart, thanks for your review. We are sorry you had a unpleasant experience. Please feel free to contact our Practice Manager to discuss further.

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