RM

R M. 5 years ago • From Google

Rating

Bad

Reception staff dismissive when chasing unpaid medical report

The reception team displayed unhelpful and dismissive attitudes during interactions. I paid for a medical report that was not provided, and after two months of waiting, when I followed up, I was directed to submit a formal complaint rather than receiving assistance. The staff member indicated they had other priorities and could not prioritize my request. This experience left me hesitant to ask for further help. There appeared to be a lack of consideration for patients with additional needs. The time taken to produce a paid-for document extended well beyond what would be considered reasonable.

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