SS

S S. 10 months ago • From Google

Rating

Bad

Reception staff dismissive when discussing health concerns

I have had a lengthy journey seeking appropriate care at this practice over the past several years. During my interactions with staff members, I have consistently felt spoken to in a manner that came across as dismissive and unhelpful. On one occasion, a comment was made about my research into my condition in a tone that felt belittling, despite my efforts to develop understanding of my health situation. Given that neither the practice nor hospital services have provided the support I needed, I have pursued independent investigation and have only experienced modest improvements through my own efforts. I believe there would be value in the practice reviewing how clinical staff communicate with patients, particularly in ensuring that individuals seeking help do not feel diminished or undermined during their consultations.

Other reviews for Walker Medical Group