Mytton Oak Medical Practice
Keira T. 8 months ago • From Google
Bad
Reception staff dismissive when explaining work constraints
I recently called the surgery to ask about phone appointment availability later that day. The receptionist explained that two clinicians were absent due to illness, which I understood. However, she advised me to call back the following day. When I mentioned I would be working at that time and unable to make a call in the morning due to patient care responsibilities, she did not allow me to fully explain my situation. Her response suggested that everyone has work commitments. When I raised concerns about her tone, she denied being dismissive and proceeded to speak over me in an increasingly raised voice. I have interacted with this receptionist previously and have found her manner to be consistently unhelpful and lacking in empathy towards patients. I felt her approach fell short of the standard of care and understanding I would expect from NHS staff. Due to my experience during this interaction, I have decided to register with an alternative surgery, as my confidence in this practice has significantly diminished.
The front desk personnel are incredibly off-putting, scheduling an appointment makes you feel utterly unwelcome and like a burden, which ultimately tarnishes the NHS's image. This abysmal attitude..
Mytton Oak Medical Practice
Jo L.
I consulted with Dr. Mohammed today regarding my lower back issues, and he was absolutely outstanding! He conducted a comprehensive assessment and was incredibly skilled at clarifying the probable..
Mytton Oak Medical Practice
John H.
Dr Gosavi has been an incredible support throughout my 10-month surgical journey and recovery process. Last night, even outside of regular office hours, I received a text checking on my antibiotic..
Mytton Oak Medical Practice
Sue B.
My husband had arranged a physiotherapy appointment through our medical practice but was unable to attend because his health condition made travelling impossible at that time. When he called to..
Mytton Oak Medical Practice
Keira T.
I recently called the surgery to ask about phone appointment availability later that day. The receptionist explained that two clinicians were absent due to illness, which I understood. However, she..
Mytton Oak Medical Practice
J B.
Throughout my long-standing relationship with this medical practice, dating back to 1974 when they were located on St John's Hill in the downtown area, I've consistently encountered exceptional..
Mytton Oak Medical Practice
david c.
I'm dealing with some serious Health Issues and the hospital determined I require a comprehensive check-up, providing a 2-week referral. The referral has been languishing with Mytton for more than a..
Mytton Oak Medical Practice
Philippa B.
I've been in contact with the surgery multiple times regarding a severe, debilitating balance and vertigo condition. Dr Bram… has been exceptionally supportive and incredibly helpful with..
Mytton Oak Medical Practice
Flora S.
I am not one to typically voice grievances, but the situation at this medical practice has deteriorated to such an extent that I feel compelled to contact the CQC. "As a patient and carer for other..
Mytton Oak Medical Practice
Wendy P.
The absolute worst medical experience imaginable. From the front desk staff to the nurses who act high and mighty yet provide zero actual assistance. In reality, I encountered a nurse who was..
Mytton Oak Medical Practice
diana a.
This general practice treats patients with utter disrespect. It's no surprise that people end up rushing to the emergency room instead.
Mytton Oak Medical Practice
Julie H.
Absolutely appalled by their conduct. They've treated my daughter in an utterly unacceptable manner. Their apparent indifference to patient needs is staggering, as they seem more interested in..
Mytton Oak Medical Practice
Laura L.
Steer clear of this medical practice! Getting past the front desk is a nightmare, with wait times stretching to 30 minutes despite being first in line. Upon arrival for a scheduled visit, they claim..
Mytton Oak Medical Practice
Matt H.
The front desk employees display a terrible attitude, appearing irritated and dismissive whenever a guest seeks assistance. Their demeanor suggests visitors are an inconvenience. I strongly advise..
Mytton Oak Medical Practice
El P.
I scheduled an appointment three weeks out, but my shoulder pain is unbearable. Today, I sought an urgent slot, and they offered me an afternoon appointment. Despite arriving punctually, I endured..
Mytton Oak Medical Practice
Ros W.
Attempting to schedule an appointment is an utter nightmare. I had a scheduled asthma check today, and the check-in screen immediately indicated a 30-minute setback. After waiting in the reception..
Mytton Oak Medical Practice
Levi H.
I relocated from my previous practice some time ago and have generally had a satisfactory experience at this surgery. Today I attended for a routine appointment to discuss my ongoing back condition,..
Mytton Oak Medical Practice
Kim R.
I have needed to visit this surgery several times over the last few weeks. From the reception staff through to the clinical practitioners and medical professionals, the team has been excellent...
Mytton Oak Medical Practice
niamh n.
Completely terrible medical procedure. Showed zero care, ignored my concerns, and arbitrarily denied my prescription renewal without any explanation.
Mytton Oak Medical Practice
mark c.
If I could rate this lower than the minimum, I absolutely would. These are hands down the most incompetent medical professionals I've encountered, and it's tragic how far they've fallen from their..
Mytton Oak Medical Practice
Flirtina E.