DD

Drz D. one year ago • From Google

Rating

Bad

Reception staff dismissive when querying appointment history

I recently had an interaction with a member of the reception team. I felt that their manner was dismissive and unhelpful. There was a disagreement regarding the timing of my previous appointment—I had attended four weeks prior rather than two weeks ago, which was my error. However, the staff member seemed to dispute that I had visited at all. I found myself having to raise my voice to clarify that I had indeed attended an appointment and seen a clinician. To the reception staff member in question: if you are not willing to assist patients constructively, it may be worth reconsidering your role, as your approach reflects poorly on the wider reception team.

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