Scott Road Medical Centre
Drz D. one year ago • From Google
Bad
Reception staff dismissive when querying appointment history
I recently had an interaction with a member of the reception team. I felt that their manner was dismissive and unhelpful. There was a disagreement regarding the timing of my previous appointment—I had attended four weeks prior rather than two weeks ago, which was my error. However, the staff member seemed to dispute that I had visited at all. I found myself having to raise my voice to clarify that I had indeed attended an appointment and seen a clinician. To the reception staff member in question: if you are not willing to assist patients constructively, it may be worth reconsidering your role, as your approach reflects poorly on the wider reception team.
Extremely disappointing. My partner and I have just relocated to the area and required prompt medical attention while completing our practice registration. We were unable to access care at this..
Scott Road Medical Centre
Richard W.
When I finally got to see the clinician, they were pleasant and friendly, though they appeared to be unwell with a respiratory infection. My scheduled appointment time came and went, and I was..
Scott Road Medical Centre
Emma B.
Scheduling a consultation presents considerable difficulty, and accessing test outcomes requires calling during restricted windows between 10-11 or 2-3, which proves inconvenient for those with work..
Scott Road Medical Centre
Alina I.
Unfortunately, it has been difficult to find available appointments with medical professionals at this practice.
Scott Road Medical Centre
Simon W.
Unhelpful overall, and somewhat difficult to work with at best. I'm looking forward to finding a different practice.
Scott Road Medical Centre
lee s.
I had a disappointing experience at this GP practice. I called early in the morning and was eventually called back when it was my turn. However, I was informed that they were unable to see patients..
Scott Road Medical Centre
Shaun M.
This practice is much like any other GP surgery. Securing an appointment with a clinician feels extraordinarily difficult to achieve.
Scott Road Medical Centre
Cthulhu2000 “.
It has been very difficult to access appointments, whether in person or by telephone, as the reception process presents significant barriers. The staff at reception have not been helpful in..
Scott Road Medical Centre
Mark H.
Haven't completed registration yet as I visited to collect the registration paperwork and found the reception staff's demeanor quite off-putting. The forms request information that appears to be for..
Scott Road Medical Centre
Alan P.
Excellent small pharmacy with a welcoming and approachable atmosphere.
Scott Road Medical Centre
R B.
The medical professionals at this practice are exceptionally approachable and comprehensive in their patient care. They demonstrate genuine concern for those they treat and take time to hear what..
Scott Road Medical Centre
Margaret O.
My spouse and I find ourselves puzzled when we encounter certain reviews of this practice. We have consistently experienced nothing but warmth, understanding, assistance, thoughtfulness and above..
Scott Road Medical Centre
Pauline P.
Excellent service here, as always. I phoned in the morning and had a face to face appointment a few hours later. The clinician, whom I had not met before, was very reassuring and listened carefully..
Scott Road Medical Centre
Roy O.
What can I say! The service provided was excellent, and I was treated with patience, kindness and understanding. I would like to extend my sincere gratitude to all the clinical staff members who..
Scott Road Medical Centre
Janice W.
The practice is consistently satisfactory. Parking facilities are convenient. The team members are welcoming and approachable.
Scott Road Medical Centre
Ben G.
I had to deduct two stars, as I feel the service has declined somewhat over the past year due to external circumstances. However, I'm not inclined to make comparisons. On a positive note, the team..
Scott Road Medical Centre
Cliffe F.
The team members are approachable and welcoming, however there are consistent difficulties with the appointment system. Waiting times to be seen by a clinician typically extend beyond what would be..
Scott Road Medical Centre
Jamie T.
The reception team have consistently been excellent, always welcoming and helpful with a positive demeanor. I have been very satisfied with my experiences at this practice overall. However, during a..
Scott Road Medical Centre
Mark S.
Disappointing, absolutely disappointing.
Scott Road Medical Centre
Lee S.
I discovered a concerning symptom and contacted the practice. Due to high call volumes, I used their callback service. When they rang back, they explained that same-day emergency slots were fully..
Scott Road Medical Centre
Stu S.