JM

James M. 4 years ago • From Google

Rating

Bad

Reception staff dismissive when raising urgent concerns

The receptionist's demeanor suggested a lack of concern regarding my request for urgent attention to a matter requiring investigation. While I understand there may have been limitations on what could be actioned, a more empathetic approach would have been appreciated, even if it wouldn't have changed the outcome. The manner in which the call was handled, including tone and communication style, felt unprofessional throughout.

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