BB

Breezy B. 8 months ago • From Google

Rating

Bad

Reception staff dismissive when reporting serious injury

I switched to a different practice after having several unsatisfactory experiences at this surgery, particularly with one clinician. During a visit regarding a significant arm injury, I felt dismissed and judged rather than supported, with comments made about my living situation that seemed irrelevant to my medical needs at the time when I was managing work absence. Subsequently, I required surgical intervention for my arm. The manner in which I was treated during that appointment, given that I was genuinely unwell, fell short of the standard of care I would have expected. The interaction lacked the professionalism I believe should be present in healthcare settings.

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