Dockham Surgery

Poor service experience with unhelpful front desk staff.

It takes around fifteen minutes to get through on the phone. The online appointment booking system is extremely difficult to use. When I called instead, I was advised that visiting the surgery in..

I attended the practice today to request an urgent medication supply for an elderly person in my care whose regular tablets had become unavailable. Upon arrival, I found the receptionist's manner to..

This is a very busy practice, but the staff members are genuinely kind and demonstrate excellent professionalism during appointments.

Excellent assistance provided when needed, much appreciated.

We contacted the practice to arrange a phone appointment for our young child and were informed that someone would call us back, though no specific time was provided. A call did come through later..

I have been attending this surgery for a considerable time. I feel that a previous clinical assessment did not identify my health concerns appropriately, and I subsequently experienced a serious..

Extremely pleased with the level of service provided. I would like to express my gratitude to the entire team for their dedication and commitment during challenging circumstances. The practice has..

Excellent medical professionals with an efficient appointment system. Minimal waiting times experienced.

This practice has significant shortcomings, particularly with the reception team. Getting through by phone is extremely time-consuming, and when contact is finally made, the experience is often..

I have only positive comments to share about this practice. Fortunately I don't often require medical attention, but the two times I've needed an appointment recently, I was able to be seen on the..

The service at this medical centre fell significantly short of expectations, with what felt like insufficient attention to patient wellbeing. The approach to patient interaction seemed unacceptable,..

It would be wonderful to access the doctors if the phone lines were easier to get through to for booking appointments. The experience inside the practice was similarly challenging, with reception..

The appointment was arranged promptly when needed, and the service provided was conducted in a professional manner.

I had a very negative experience at this practice. I felt that professional standards were not maintained during my visit, and I have serious concerns about how my private information was handled. I..

Generally outstanding and highly organised.

I was somewhat taken aback by certain reviews posted here. Having attended on a couple of occasions and being registered for approximately ten months, I have found the service to be consistently..

The clinical staff are competent, however the reception service is problematic. It is difficult to reach the practice by telephone, with extended waiting times on hold or calls that are not returned.

The reception staff were unhelpful when I requested to speak with a clinician, displaying a curt manner particularly when I raised concerns about my wellbeing.

Unable to reach the practice by telephone! I happened to be visiting recently when another patient arrived with concerning symptoms and was informed that the clinical staff were unavailable due to a..