DO

Darren O. 2 years ago • From Google

Rating

Average

Reception staff don't listen to appointment urgency

Some of the reception team members seem quite detached and don't appear to take time to understand the reason for your call or how urgent your appointment might be. The practice also acted quite swiftly in issuing a warning letter following a missed call, despite my explanation that my phone was blocking withheld numbers. I asked for this letter to be removed from my records, but after five months I still haven't received confirmation that this has been actioned. That said, the nursing and clinical staff are excellent. It's unfortunate that the overall administration and management of the practice doesn't match the quality of the clinical care provided.

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