Birkwood Medical Centre

There appear to be significant training gaps among front desk personnel, with medical records not being maintained promptly. Correspondence raising concerns has gone unaddressed, and requests for..

My overall experience with this practice has been disappointing. There appears to be a perception that patients are treated as a burden rather than a priority, and the level of service falls short..

I would give a lower rating if possible, but one star is the minimum available. The appointment booking system is extremely frustrating. Calling at opening time puts you in a lengthy queue with many..

The front desk team were unhelpful and dismissive, appearing disinterested in assisting patients. They made inappropriate comments about my health matters rather than leaving such discussions to..

I have consistently struggled to reach the practice by telephone, spending considerable time on hold without progressing through the queue system.

I recently paid £80 for a private online consultation lasting 20 minutes. Over the previous two weeks, I attempted multiple times to contact the surgery by phone but consistently found myself far..

The practice has a pleasant atmosphere and the reception team are genuinely supportive. The main challenge is managing to secure an appointment.

I'm relocating to a different practice as I've found this surgery to be quite unsatisfactory. Getting through by phone is extremely difficult and obtaining an appointment to see a clinician is..

The pharmacy was supposed to deliver medication on Friday but it did not arrive. When a follow-up call was made on Monday to confirm, staff indicated the delivery was still on its way, however it..

Had an appointment today and cannot fault the treatment I received. I would also like to mention the lovely trainee who was very professional but also friendly and easy to talk to. Thank you.

Extremely supportive and comprehensive in addressing my health concerns during the pandemic period.

Attempted to transfer to a local GP practice following a house move. The receptionist questioned why I didn't consider registering elsewhere instead. It was disappointing to encounter such..

I have been a patient at this practice for many years. When I contacted them about my child experiencing ear discomfort and a high temperature, I was advised to wait for an out of hours service to..

I have been attending this medical centre since childhood, during an era when continuity of care with a familiar practitioner was the norm. The practice has experienced a notable decline in service..

I would like to extend my sincere gratitude to everyone at the practice. During my recent visit, I felt genuinely heard and valued, and received complete attention and care from the clinician I saw...

Attended an appointment this morning for a routine eye screening. The receptionist provided a warm and welcoming greeting. The eye care technicians were skilled and professional, putting me at ease..

If you have the option to seek care elsewhere, it may be worth considering. Accessing appointments can be challenging, and there have been instances where expected callbacks did not materialise as..

I attended my appointment at the local surgery today for a routine screening procedure that I had been delaying for quite some time. The healthcare professional I saw was wonderfully reassuring and..

Extremely frustrating experience with appointment availability - the scheduling system appears incompatible with working hours, and even when advance bookings are secured, they are subsequently..

Was in queue position 3 for over an hour (someone ahead must have had a lengthy appointment) and the desk closed at 3pm (which felt unreasonable). After eventually getting through by phone, it..