Eden Medical Group

I find this practice deeply unsatisfactory and wish there were a lower rating option available. The service does not reflect what one would expect from a publicly funded healthcare system. There was..

The customer service experience was quite poor. Getting an appointment proved very difficult, as calling each morning did not result in securing one.

I have been attempting to secure a telephone appointment for the third consecutive morning. Each time I call shortly after opening, I find myself positioned reasonably well in the queue, never..

Called the practice today and was informed that my registration had been removed, which came as a complete shock.

It was more straightforward to go directly to the emergency department rather than attempting to secure an appointment at this practice.

I received a text message requesting feedback on my recent appointment. As a long-standing patient at this practice, I found this visit to be significantly below the standard I have previously..

1 star because I can't give a 0... 35 years with this practice and it just gets worse. Yet another unpleasant experience on the phone again today. The staff member was quite dismissive and indicated..

I was informed that same-day appointments cannot be booked, yet I'm puzzled how there are no available slots for several days ahead. When I rang early this morning, I was twentieth in the queue, and..

I've consistently found the reception team to be courteous and accommodating. While appointment availability can be challenging, it's important to acknowledge that this isn't a reflection of their..

My husband attempted to book an appointment today to address a health concern and review some test findings. Following a 30-minute wait, he was informed that no slots were available that day or the..

I requested my repeat prescription on Monday, and by Friday it still hadn't been reviewed by a clinician. This used to be processed within 24 hours. When I contacted the practice to ask about the..

Extremely disappointing experience. Attempted to contact the practice early in the morning but experienced lengthy wait times on the phone with no available slots. When I attended an urgent care..

A young patient was given an appointment while experiencing significant pain, only to have it cancelled due to scheduling delays. When contacting the practice to discuss this, the patient was..

The receptionist was excellent and followed through on her promise to call back the next day with an appointment. She was consistently pleasant and helpful throughout the interaction.

A clinician at this practice is exceptional and demonstrates outstanding clinical skills alongside excellent patient interaction. This practitioner restores confidence in a system often under..

It is difficult to obtain an appointment when required, which makes the service feel ineffective.

After waiting over an hour on the telephone, the earliest available appointment offered was nearly three weeks away. It seems questionable whether there are sufficient clinical staff available. It..

Attempting to book an appointment through the phone system proves frustrating, as calling at opening time results in long wait times in the queue before finally connecting. Once you do get through,..

It was very difficult to secure an appointment at this practice. When I called, I was informed that advance bookings are not available and that there is no longer a specific time to call back...

Struggling to secure an appointment, and the reception staff came across as unwelcoming. The team seemed unfamiliar with general medical matters. Would recommend looking elsewhere for your..