CW

Chelsea W. 3 years ago • From Google

Rating

Excellent

Reception staff followed up on my complaint promptly

I was very pleased with my visit today. The clinician made me feel confident that I would finally get proper support in addressing a long-standing skin concern that has been troubling me for several years. I appreciated that they arranged appropriate testing and provided me with clarity about previous blood work results, which I hadn't received adequate explanation about from my previous practice. The reception team were also helpful when I contacted them about my concerns regarding my earlier healthcare experiences. I was able to get a same-day appointment when I was experiencing acute symptoms, which was reassuring. While there doesn't appear to be a straightforward solution, I'm satisfied that a structured plan is now in place to investigate the underlying cause. I'm hopeful about moving forward with this approach.

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