Knoll Medical Practice
one year ago FG
Forever G. one year ago • From Google
Excellent
I experienced an ear-related issue and contacted the surgery, where I was received courteously by the reception staff. An appointment slot was arranged for later in the afternoon, but when I inquired about earlier availability, the receptionist made an effort to review the schedule and accommodated my request with a sooner time. Although I arrived punctually for my appointment, I was pleasantly surprised to receive a phone consultation from the clinician rather than an in-person visit. This approach felt like an exceptional level of care and attentiveness. The clinician was welcoming, demonstrated professionalism, and showed genuine engagement in understanding my concerns. Following an examination, I was prescribed a topical antibiotic treatment. Overall, my experience was very positive, and I appreciated the professional and considerate approach demonstrated by both the reception team and the clinician throughout my care.
Dear Mr. Muli, Thank you so much for taking the time to share your positive experience at Knoll Medical Practice. We are delighted to hear that you received excellent care for your ear infection. It's wonderful to know that our receptionist was able to accommodate your request for an earlier appointment. We always strive to be as flexible and responsive as possible to our patients' needs. We are particularly pleased to hear your commendation for Dr. Krishnan. His proactive approach in calling you for your appointment and his professional, attentive manner are qualities we highly value in our GPs. Providing thorough and compassionate care is at the heart of what we do. Your kind words are truly appreciated and will be shared with both the reception team and Dr. Krishnan. Feedback like yours motivates us to continue delivering the best possible service to our patients. Thank you again for your review. Yours sincerely, Callum McQue Practice Manager
Michael W.