MS

Mariola S. 3 years ago • From Google

Rating

Bad

Reception staff gatekeeping access to doctors

The reception team at this practice appears to lack professionalism. They seem reluctant to forward patient concerns to clinical staff if they don't believe the issue warrants attention, and they have booked appointments with alternative staff members despite explicit requests for a specific type of appointment. The manner in which these decisions are communicated comes across as dismissive and condescending. The reception role should be limited to scheduling appointments and relaying messages to appropriate staff members, rather than making judgements about the validity of patient concerns.

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