RR

Roving R. 6 months ago • From Google

Rating

Bad

Reception staff gave conflicting information repeatedly

I found my experience with this practice to be extremely disappointing. The appointment system appears very difficult to access, with availability seeming limited even when calling early. The reception team's handling of my requests felt dismissive and inconsistent, with varying explanations provided on different occasions. I have been waiting an extended period for a clinical review that is required before my medication can be authorised, and despite understanding that practices may experience delays, the length of time I have been unable to progress feels unreasonable. I was frustrated by what seemed like a lack of willingness from staff to help resolve the situation or escalate my concerns appropriately.

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