Urmston Group Practice

Excellent medical staff, courteous front desk team, well-maintained facilities and amenities throughout the practice.

Excellent service, as always dealing with the typical resource constraints faced by NHS facilities. Would recommend. P.S. It's best to avoid bringing minor matters to their attention.

I called this morning to arrange an appointment for my brother. The receptionist who assisted me was very helpful and efficiently handled everything I needed.

I attended to collect my elderly relative who has vision-related health conditions. She had been waiting for half an hour before establishing that her scheduled appointment had already taken place...

Completely unhelpful experience. The reception staff came across as unwelcoming and unhelpful. They seemed unwilling to assist and instead directed me to use the website or suggested calling back at..

Called at 8:30am hoping to secure a morning appointment for my daughter. After getting through at 8:40, I was told there were no appointments available and asked to ring back later. The receptionist..

I was very pleased with the service provided by the reception team. The staff member who assisted me was extremely helpful and patient while helping me with my information, and they clearly deserve..

I have consistently struggled to access support at this practice due to limited availability outside of college hours, particularly before 10pm. When I have raised urgent concerns, I have been..

I have consistently had a positive experience with the clinical staff at this practice. Scheduling appointments has been straightforward, and the online consultation service has proven equally..

Supportive and aligned with what one would anticipate from a contemporary group medical practice.

The practice is performing well at present, though I have been experiencing difficulty reaching the surgery by telephone recently.

I called ahead to inform the practice that I would be arriving late, but when I got there 17 minutes after my scheduled time, I was informed that my appointment had been cancelled. I then waited two..

Unable to secure an appointment with a doctor. The reception staff provide one explanation, but then you find yourself waiting throughout the day for a callback that never materialises.

I've been attempting to secure an appointment over the past several days without success. The phone system appears to automatically decline calls during morning hours, making it difficult to speak..

I have experienced both positive and negative interactions at this practice over time, though today I encountered what I consider my worst experience yet with a member of the administrative..

I have had a positive experience throughout my time at this surgery, having consulted with several clinicians who have all been competent and professional. What stands out most is the efficiency of..

The receptionist demonstrated a lack of warmth and attentiveness that was disappointing, representing the poorest experience I have had in quite some time.

The clinical staff are excellent, that should be noted first, however the reception and administrative team are extremely poor. Issues include cancelling appointments without notifying patients and..

The most effective approach to achieving a five-star experience is through preventative measures, which means avoiding the need for GP consultations altogether. Of course, in genuine emergency..

The service has been excellent lately and the team is performing really well. I appreciate the effort being put in.