MK

Magdalena K. one year ago • From Google

Rating

Bad

Reception staff gave incorrect medical information

This practice has not met my expectations. Over an extended period, I have experienced ongoing difficulties with prescription management for my child's chronic condition. Essential medication components have repeatedly been absent, requiring me to follow up multiple times to resolve issues. During a phone conversation with reception staff, I received information that I found concerning and felt demonstrated a lack of understanding about the treatment involved. I am disappointed by what I perceive as inadequate support for patients with complex medical needs. I intend to pursue this matter through formal channels.

Begg Practice St. John's Hill Surgery

one year ago

Hello, Magdalena, Thank you for sharing your concerns, though I’m truly sorry to hear about the difficulties you’ve experienced with our practice. Your feedback is very important to us, and it’s clear that we have not met your expectations, particularly regarding the prescription process for your child. I sincerely apologize for any frustration this has caused you. It’s unacceptable for any patient, especially those who are vulnerable, to feel this way. I would like to encourage you to reach out directly to our practice at [email protected] so that we can investigate this matter thoroughly and work towards a resolution. Thank you for bringing this to our attention, and I hope to hear from you soon. Best regards, Begg Practice Team

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