East Park Practice
TU
Tony U. 7 years ago • From Google
Bad
The clinical staff members are generally satisfactory, with some variation in approach. One practitioner can seem somewhat dismissive and inattentive during consultations, while another demonstrates a more engaged and considerate manner, actively listening to patient concerns. The primary concern relates to reception staff. While most receptionists are pleasant and professional, one individual has provided information that appeared authoritative but proved inaccurate when verified with clinical staff. This person has given medical guidance beyond the appropriate scope of a receptionist role, which is concerning in a healthcare environment. Fortunately, I was able to verify information with qualified practitioners rather than accepting it at face value, but this could be problematic for more vulnerable patients. I have since learned from other patients that this receptionist's conduct has been similarly problematic for them. The contrast between this individual's approach and the friendliness of other reception team members is stark. I intend to lodge a formal complaint before changing practices, as this behaviour appears to be a recurring pattern that warrants escalation through proper channels. The unprofessional conduct has been sufficiently upsetting to affect those around me. This situation highlights the importance of reception staff maintaining appropriate boundaries and professional standards, as their interactions significantly impact patient experience and trust in the practice.
Vikki l.