Park Surgery
Markus E. one year ago • From Google
Bad
Reception staff gave wrong information and were unhelpful
I found the service to be very disappointing, with ongoing issues regarding the accuracy of information provided by reception staff, who I also felt were unhelpful and dismissive. I was not kept adequately informed about several important matters including routine health reviews and necessary tests. The prescription handling process has been particularly frustrating, as it typically takes several days for prescriptions to be processed and sent through, yet submitting requests in advance is not permitted. Additionally, I became aware of clinical notes added to my file that I was not informed about until I specifically enquired, which appeared to be related to my attempts to manage my medication timing appropriately. Booking appointments has proven extremely difficult, and even when requesting urgent availability, reception staff have declined these requests based on their own assessment of whether the situation warrants emergency care. Overall, my experience at this practice has been unsatisfactory, and I am considering transferring to another surgery.
The reception staff member I encountered was abrupt and discourteous in their manner. Their approach was quite rude, and I felt their conduct was inappropriate for a patient-facing role.
Park Surgery
Josh D.
Throughout my time as a patient, I have found that accessing GP services at this practice has been consistently challenging. Obtaining same-day appointments proves very difficult, even when..
Park Surgery
The I.
I have decided to register with a different practice from the New Year onwards. The main reasons for this decision are the difficulty in reaching the surgery by telephone during booking hours, as..
Park Surgery
Jenna D.
The reception staff experience was disappointing. I brought a sample in and was told it required accompanying documentation. When I asked about this, I was given a vague response suggesting someone..
Park Surgery
Amanda l.
I'm 56 and have been attending this GP surgery since birth, as have my mother who is 86 and my grandparents before her! Like most surgeries nowadays, you need to phone at 8am to secure an..
Park Surgery
Colin S.
I made several attempts to reach the surgery during morning hours on consecutive occasions and was instructed to press a key for a callback option, though this function did not operate as intended...
Park Surgery
Sophie S.
Outstanding experience. I faced an urgent situation and the reception team provided exceptional support that went well beyond what I expected. I felt genuinely valued and am very thankful for their..
Park Surgery
Chris H.
It's incredibly frustrating not being able to secure an appointment despite trying repeatedly over an extended period. The current booking system requires calling on the day itself to request an..
Park Surgery
Andy O.
I have been attempting to schedule an appointment for an extended period, but have consistently encountered unavailable lines and no available slots.
Park Surgery
Emamogho E.
I wish I had checked reviews before registering at this practice. My experience has been quite disappointing. When I attempted to arrange an appointment, I was instructed to call online at 8am...
Park Surgery
Asim R.
Obtaining an appointment at this practice is extremely challenging. This surgery ranks among the poorest in the area. I would advise others to consider alternative options.
Park Surgery
Holly G.
On multiple occasions when attempting to renew my regular medications, I have encountered difficulties as the repeat prescription system does not appear to have been established properly. This issue..
Park Surgery
Cat A.
As a new patient, I received a quick medication review without any complications. The healthcare professional I saw was genuinely helpful and supportive. They took my concerns seriously and didn't..
Park Surgery
Claire C.
I've never experienced a surgery quite like this one. The reception staff don't appear to be available until 9am sharp, which creates issues when appointments are scheduled for that time, as..
Park Surgery
Paramvir S.
I submitted a prescription renewal request on Thursday and visited the pharmacy on Saturday to collect it. The pharmacy staff informed me they had not received the prescription and asked me to..
Park Surgery
gillian j.
The surgery experience was quite poor and disappointing overall. There were concerns about how matters were handled that felt like they warranted further review.
Park Surgery
Jacob P.
The medical professionals I encountered there didn't seem particularly knowledgeable. Regarding the response, I understand it's been some time since my last visit, and there are reasons for that.
Park Surgery
Louise W.
The prescription medication was not prepared at the pharmacy as expected, which caused me concern.
Park Surgery
wiesiop w.
Obtaining an appointment at this practice proves to be extremely challenging.
Park Surgery
abrar a.
Really poor experience. It is extremely difficult to obtain an appointment at this practice.
Park Surgery
Ethan B.