The Waterfield Practice

I am not a patient myself, but my daughter is registered there. I have had contact with the reception staff on several occasions with my daughter's permission. In my interactions, I found the..

I have been a patient at this practice for many decades. I previously had very positive things to say about the service provided. Unfortunately, my experience has changed significantly, and I am now..

The receptionist appeared unhappy. We were directed to attend an alternative clinic location that is situated quite far away. The clinician came across as somewhat unprofessional despite being..

I would rate this experience far below one star if possible. The team displayed discourteous behaviour and appeared to prioritise procedural requirements over genuinely hearing patient concerns...

The healthcare provider dismissed my concerns about a potential health issue, which led me to seek clarification through my own research despite lacking medical training. When I raised the matter..

The reception team's conduct fell significantly short of expectations, demonstrating a lack of courtesy and professionalism that undermined the quality care provided by the clinical staff.

The appointment scheduling system and overall management of the practice require significant improvement.

The practice does not always demonstrate professionalism, and there appears to be a reluctance to schedule appointments even when health concerns warrant attention.

when you get to see a doctor its very rare you will see one in this surgery, you will get sent somewhere else- the nurse takes over a week to get back to you to be told to pay private to get what..

This practice has been the most disappointing I have experienced. I found it very challenging to obtain appointments or communicate with clinical staff. The team were unhelpful and uncooperative. My..

The practice offers an electronic check-in system for appointments, which helps reduce time spent waiting at the reception area. The nursing staff were welcoming and provided good support.

Why is booking a GP appointment at this practice so difficult? The website directs you to attempt booking online, yet there appears to be no available option to actually schedule an appointment with..

The practice appears to have made some recent staffing changes, and it seems the overall service quality is showing signs of improvement. I hope this feedback is useful.

The receptionist displayed an unhelpful manner and appeared dismissive of concerns raised. Rather than engaging with the issue presented, they repeated the same response without attempting to..

I found the online appointment system quite challenging and became frustrated enough to abandon it. However, when I telephoned the surgery, I spoke with a receptionist who was genuinely kind and..

My experience has been largely shaped by interactions with the reception team. They often seem to regard patients as an inconvenience rather than embracing their role. There was an instance where I..

I recently had a telephone consultation with a clinician at the practice. The appointment took over a week to arrange. During the call, I felt the clinician was unhelpful and somewhat dismissive,..

I have an upcoming appointment scheduled, but I have made the decision to switch to a different practice because I consistently struggle to reach your surgery by telephone. I have attempted to call..

I would not suggest that others register with this GP practice. The reception staff came across as unfriendly and unhelpful during my interactions with them. The experience fell well short of..

Excellent medical professionals. Consistently very supportive and accommodating.