Merrow Park Surgery
KR
Karen R. 3 years ago • From Google
Bad
As a patient of this practice for 40 years and previously very satisfied with the service provided, I have found the contrast with the current management approach deeply disappointing. It is understandable that the recent CQC review of what was once a highly regarded surgery identifies areas requiring improvement. The reception team work hard and go above and beyond, but the level of medical staff turnover is concerning. This appears to be linked to management style and approach. What was previously an excellent practice focused on patient care now seems oriented towards other priorities. Previously, multiple doctors ran full surgeries daily, including Saturday mornings, with on-call cover for nights. Currently, no doctor appears to work a full week. Appointments that were once available the next day, aside from emergencies, are now scheduled weeks in advance and frequently offered as telephone consultations only. While these were necessary during the pandemic, they should no longer be the default unless specifically requested. Despite being disabled, in poor health, and requiring regular medical attention, I have been seen in person by my assigned doctor only once. My doctor has changed three times in recent years. There is one doctor I would prefer not to see, despite medical necessity, due to previous negative interactions. I experienced a raised voice in the surgery when attempting to clarify a matter regarding a family member's previous care, when the information provided was inaccurate. I would urge the practice to consider improved management structures, increased medical staffing, expanded team capacity, extended surgery hours, and a return to a more patient-focused service model.
Terry S.