Merrow Park Surgery

The quality of care appears to depend significantly on which clinician you interact with. There was a substantial delay of 45 minutes beyond the scheduled time for a telephone consultation. The..

This practice and the NHS seem to be declining in quality. I spent half an hour on the phone this morning as the first person in the queue, only to be informed that just one appointment slot..

I have been a patient at this practice for over two decades and have been satisfied until lately. Recently, I have found it increasingly difficult to secure an appointment. When calling at opening..

The clinician I saw was very dismissive and condescending. The appointment lacked warmth and courtesy.

After waiting in a lengthy queue and spending over forty minutes on the telephone, I found the wait time to be unacceptable.

The practice communicated findings from a heart trace that upon further review appeared to require additional attention. There were challenges in obtaining responsive support, with temporary staff..

The practice has demonstrated excellent service during challenging circumstances. As a patient, I have found they have made considerable effort to provide assistance and support whenever needed. I..

We have been registered with Merrow Park for 9 years, and whilst our visits were infrequent previously, following a recent serious health diagnosis, the assistance provided by the reception team and..

The reception staff were welcoming and the waiting room was peaceful. The appointment booking system worked well.

Excellent medical practice, consistently demonstrates helpfulness and compassion. This has been the finest healthcare facility I have experienced.

There was a slight delay before being seen, but the appointment itself moved along swiftly once I was called through for the vaccination.

The team demonstrated professionalism and the facilities were pleasant. However, parking availability presented a challenge.

This practice is excellent. The team members are friendly and welcoming. Scheduling appointments is straightforward and any procedures are thoroughly explained and promptly completed. I would highly..

Quite satisfactory with nothing to fault.

The healthcare professional I saw was exceptionally friendly and demonstrated a high level of professionalism throughout the appointment. I felt reassured and content with the care I received. I am..

I required a wound dressing and was concerned about the risk of infection, so I was reluctant to accept the waiting period that my usual surgery could offer. Fortunately, another clinic was able to..

We have been with the practice for 2 years and all the staff have been incredibly helpful and supportive. The clinical team has been exceptional and nothing is ever treated as a problem. Our queries..

Excellent practice that provided me with tremendous support during my recovery from major surgery. I'm very grateful for their assistance👍🏼

It is appalling that this surgery has not improved at all despite receiving so many complaints. The clinical staff members are among the most unsympathetic practitioners I have encountered. They are..

From today onwards, every GP practice in England will have to offer online appointment bookings throughout the day. The early morning rush for appointments is now a thing of the past, though the..