Goldington Road Surgery
Sharon P. 2 years ago • From Google
Excellent
Reception staff handle difficult patients with grace
I have been attending this practice for quite some time and have witnessed the surgery develop and expand over the years. I have noticed some critical feedback on this review platform and consider some of it to be rather unfair. There have been occasional moments when I have felt dissatisfied with the practice, particularly when I have been unable to access appointments at my preferred time or when the level of service fell slightly short of expectations. However, these instances are infrequent, and the resolutions have consistently resulted in positive outcomes. I believe there is excessive demand placed on medical services when other healthcare options are available for patients to explore. I have awarded five stars because the practice merits this rating, and I would rate it higher if the system allowed. I think the reception team are undervalued, as I have witnessed from the waiting area how some patients make unreasonable demands and behave disrespectfully towards them. Many patients are impatient, irritable and reluctant to take responsibility for managing their own wellbeing. The reception team truly deserve recognition for their efforts. I am satisfied with my practice and appreciate having access to such a dedicated group of professionals providing our care. I am grateful to everyone at the practice.
The administrative staff at this practice are excellent. They demonstrate helpfulness and kindness in their interactions.
Goldington Road Surgery
Peter B.
I felt unwell and submitted a message through the surgery's system, receiving a response within an hour. I was seen by a clinician who was very pleasant and provided thorough care. They examined me..
Goldington Road Surgery
Daniela L.
Attended my appointment at the Union Street location today. The receptionist greeted me warmly with a friendly smile. I really enjoy visiting this surgery. Thank you.
Goldington Road Surgery
Katy G.
As a new patient at the practice, I wasn't sure what to anticipate. However, when I made my initial call, the reception staff were wonderfully warm and supportive, which was genuinely delightful.
Goldington Road Surgery
Alexis H.
The practice has consistently demonstrated helpfulness throughout my visits. Appointments have run punctually, and clinical procedures have been executed in a professional manner with impressive..
Goldington Road Surgery
Caroline J.
I would like to express my gratitude to the Nurse Practitioner I recently consulted. She demonstrated considerable kindness and understanding throughout my appointment. The medication she..
Goldington Road Surgery
Laura I.
The healthcare professional made me feel very comfortable during my appointment. She took time to explain each step of the process and demonstrated a high level of professionalism throughout. She is..
Goldington Road Surgery
Kez A.
Excellent practice. The reception team have consistently demonstrated kindness and helpfulness. The clinical staff are courteous and professional, and they always make an effort to explain matters..
Goldington Road Surgery
Sean J.
The care I have received from the practice has been excellent.
Goldington Road Surgery
Jackie M.
The asthma specialist nurse could not have done anymore for me.
Goldington Road Surgery
Giuseppina G.
I was recently transferred to this surgery after my previous practice closed. I experienced significant difficulty contacting the surgery, spending approximately two hours attempting to reach..
Goldington Road Surgery
Liz C.
Had a really positive experience with the nursing staff! They were so polite and friendly. They really put me at my ease during quite an intrusive procedure. They were so professional and..
Goldington Road Surgery
kristy b.
Our young child woke up experiencing ear discomfort and was crying. My partner contacted the practice to request an urgent appointment and was pleased to find that a same-day slot became available..
Goldington Road Surgery
Sasha C.
The practice consistently delivers excellent service, with staff who are always willing to help and go the extra mile. The standard of care provided is outstanding.
Goldington Road Surgery
Est E.
I have been a patient at this practice for over 35 years. I can without hesitation, and unapologetically commend them for providing exemplary individual care. They stand apart from the trend that..
Goldington Road Surgery
deepinder g.
I would not recommend this practice. I am very disappointed and frustrated by the difficulty in obtaining appointments despite making multiple attempts. It appears nearly impossible to see a..
Goldington Road Surgery
sandra T.
A thoroughly enjoyable and supportive visit.
Goldington Road Surgery
Helen R.
An unsatisfactory experience at this practice for both of my relatives. The service lacked efficiency and there were communication issues surrounding appointment management and last-minute..
Goldington Road Surgery
Debbie Y.
This practice consistently delivers excellent service. The level of care and assistance provided is truly exceptional.
Goldington Road Surgery
Jason H.
I have only been registered since today. However, I made the decision to transfer to this practice following a consultation interaction that took place here. The experience was refreshing and..
Goldington Road Surgery
Jane W.