SP

Sharon P. one year ago • From Google

Rating

Excellent

Reception staff handle difficult patients with grace

I have been attending this practice for quite some time and have witnessed the surgery develop and expand over the years. I have noticed some critical feedback on this review platform and consider some of it to be rather unfair. There have been occasional moments when I have felt dissatisfied with the practice, particularly when I have been unable to access appointments at my preferred time or when the level of service fell slightly short of expectations. However, these instances are infrequent, and the resolutions have consistently resulted in positive outcomes. I believe there is excessive demand placed on medical services when other healthcare options are available for patients to explore. I have awarded five stars because the practice merits this rating, and I would rate it higher if the system allowed. I think the reception team are undervalued, as I have witnessed from the waiting area how some patients make unreasonable demands and behave disrespectfully towards them. Many patients are impatient, irritable and reluctant to take responsibility for managing their own wellbeing. The reception team truly deserve recognition for their efforts. I am satisfied with my practice and appreciate having access to such a dedicated group of professionals providing our care. I am grateful to everyone at the practice.

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