JJ

Jenn J. 4 years ago • From Google

Rating

Excellent

Reception staff handled difficult patients with professionalism

I attended an appointment recently and during my time in the waiting area, I was struck by the challenging interactions I witnessed between some patients and the reception team. Over the course of my visit, I observed several instances where patients became frustrated with one member of staff who was handling enquiries professionally. The frustration appeared to stem from appointment availability and prescription-related matters, neither of which were within the receptionist's control. Additionally, I overheard another receptionist managing a difficult phone call where the caller was clearly upset. Throughout these situations, both staff members maintained their composure and professionalism. I felt compelled to acknowledge the dedication shown by the reception team, particularly given the pressures they face in their role. Their efforts deserve recognition and appreciation.

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