Normanby Medical Centre

This practice demonstrates a genuine commitment to supporting its patients. As with any healthcare service, there will inevitably be some individuals who express dissatisfaction, regardless of..

The automated call system requiring navigation through multiple options to book an appointment, only to be disconnected when the queue reaches capacity, feels counterproductive. This approach..

I really appreciate the receptionist I spoke with and the clinician who examined my child today. The communication was excellent, with the receptionist ensuring the clinical team were aware of my..

Attempting to secure an appointment proved challenging due to reception staff offering preliminary assessments. Following multiple visits seeking specific medication, my child developed a..

Outstanding service throughout my time as a patient at this practice.

I genuinely have no complaints about this medical practice. I've never experienced any problems booking appointments, and all the staff members I've encountered have been extremely pleasant and..

I've been attending this practice since lockdown as the location suits me better. When I've had face to face appointments, the care has been excellent. However, booking appointments has been quite..

Disappointing experience with appointment availability. The booking system requires calling at 8 am, which feels like a gamble. On one occasion, after waiting 45 minutes, I was informed the practice..

I have been a patient at this medical centre for a long time, through various changes over the years. The healthcare professionals have changed over time, but the practice feels like a welcoming..

The lift appears to be malfunctioning on a regular basis, which is frustrating.

This is an excellent medical practice that I have been attending for many years, along with my family members. The team members and clinicians are generally very welcoming and approachable, making..

Getting through to someone in the morning is extremely difficult. I spent 45 minutes trying repeatedly to reach someone. When I finally connected with someone, the call was disconnected while I was..

I attended this practice with my baby for a follow-up appointment regarding reflux, after she had been responding well to liquid medication. During the consultation, a second clinician entered the..

Frustrated with the reception staff requesting excessive personal information when straightforward queries could be resolved with straightforward responses, rather than requiring disclosure of..

I'm really pleased to have switched to this practice. The reception team are genuinely supportive and attentive, and the clinical staff are excellent.

Extremely disappointing experience at this practice. I attended with symptoms that were concerning to me, and after a brief informal conversation, I was given a diagnosis without any clinical..

The entire team provided outstanding care during my recent appointment.

Excellent medical professionals at this practice. I'm very happy with my GP and wouldn't consider switching. They demonstrate genuine concern and make a real effort to help resolve your health..

Medical receptionists often receive considerable criticism, so I wanted to share positive feedback about a team member who works at the front desk. When I visited today feeling quite distressed, the..

The service at this practice has been inconsistent and unreliable. I felt unheard during my visits and did not receive a welcoming experience. Accessing medication and treatment for my health..