South Hornchurch Medical Practice

Very impressed with the new appointment system. The clinician was helpful and my husband is happy with the service he received.

VERY DISAPPOINTING!!! Update — April 2026 (part 1) — this practice continues to deteriorate, and I genuinely have concerns about patient safety here. I am considering making a formal complaint and..

Attended the practice shortly before closing time and inquired about registering as a new patient. The receptionist indicated that the practice was not accepting new registrations at that time.

A frustrating experience at the walk-in centre when I was unable to secure a routine appointment elsewhere. I attended with a suspected urinary tract infection. The healthcare professional I saw..

The team here demonstrated excellent service and proved to be quite supportive throughout my visit.

The only reason I remain registered with this practice is because of one particular clinician who stands out as exceptional. The rest of the team fall short of expectations. I have found them..

Update - I was eventually seen by the healthcare professional at the practice, and they were genuinely pleasant. This provided some positive experience for the surgery. Disappointing surgery..

I attended an appointment with a physiotherapist in early January regarding knee discomfort. Following nearly two months of ongoing pain, I was advised to undergo some imaging and was told a..

I was under the impression that general practice appointments should be available within a two-week timeframe. However, when I attempted to book, the earliest available slot was more than four weeks..

I attended an appointment scheduled for mid-morning but was not seen until mid-afternoon. This significant delay was disappointing and I would not recommend this experience.

The practice is conveniently situated just a short distance away, being only a few minutes' drive or walk from my location. Despite its position in the area, it does not serve the full catchment..

I am a local resident living opposite this centre and have used its services since childhood. Both as a resident and patient, my household has had significantly more reasons to lodge complaints over..

This walk-in centre was unable to see my young child during the evening because staff were occupied with administrative tasks. I was turned away and informed the facility closes earlier than the..

Very nice staff. Thanks to the nursing team for the care and treatment provided! Especially to the two nurses who went above and beyond to help. Thank you so much! God bless you both!

The customer service experience was disappointing. When calling, the staff seemed unfamiliar with the details of my situation and struggled to understand my enquiry. After being placed on hold, the..

This practice has not met my expectations. While they may be adequate for straightforward matters, I have found that when dealing with more significant health concerns, the approach from staff..

I would not recommend this practice based on my experience.

I've found the practice to be friendly and helpful.

Disappointing experience. My mother described her symptoms to a healthcare professional, who performed a test that initially came back negative and suggested the issue was related to digestive..

A member of the reception team creates a stressful and uncomfortable atmosphere during interactions at this surgery. They ask about the nature of medical concerns in a way that lacks privacy, and..