Winterton Medical Practice

The team demonstrated a welcoming approach, maintained professional standards, and displayed competence in their roles.

The clinical staff members are all competent, however the pharmacy department consistently struggles with accuracy when dispensing medications. Over the past year, prescriptions have been filled..

One of the most welcoming and well-maintained medical practices to receive care at.

I arranged an appointment the previous evening for the following morning. Early that morning, I received a text notification cancelling the appointment and instructing me to call the practice to..

The practice takes considerable time to respond to telephone calls and handle reception queries. There appears to be unnecessary delay in processing prescription requests, when these could be..

I appreciate the support provided by the entire team, particularly those at the front desk who were consistently helpful.

I contacted the practice to arrange an appointment after noticing a skin condition that hadn't improved over a couple of weeks. I was unable to secure an appointment until late April, though I do..

I was disappointed with my recent medication review appointment. The clinician's approach lacked empathy and professionalism, with poor interpersonal skills and a condescending manner that left me..

Have consistently enjoyed positive interactions at this practice, with convenient online appointment booking and healthcare professionals who demonstrate genuine attentiveness to patient needs.

I required an emergency appointment during a visit and found the reception staff to be very supportive and accommodating. The healthcare professional I saw demonstrated considerable competence and..

Unable to reach the reception team after waiting for an extended period.

I have had difficulty reaching the practice by telephone on multiple occasions today, with the line consistently unavailable. This appears to be an ongoing issue, and I suspect the service may be..

I spent three days attempting to obtain an urgent prescription for a seriously unwell family member and was repeatedly assured that it would be processed. Upon visiting to collect it, I discovered..

The team members consistently demonstrate a welcoming and helpful attitude when assisting with appointment scheduling and addressing any questions or concerns.

Lengthy delays and unhelpful, discourteous behaviour from the front desk team.

Excellent facility with a very capable and professional team.

I believe this is an excellent practice. The reception team are wonderful and have consistently provided me with tremendous support. The clinical staff are equally impressive and always willing to..

My family and I have attempted to book standard appointments but have consistently encountered lengthy waiting periods of around three weeks. I question the practicality of such delays. While most..

Consistently excellent experience at this practice.

I found the telephone booking service to be problematic, as I was unable to reach anyone during certain times of the day, particularly between 1 and 2 pm and during evening hours. The line would..