DH

Darren H. 8 years ago • From Google

Rating

Excellent

Reception staff helpful and put you at ease

I attended this practice for a surgical procedure and was seen by a clinician. The surgery and waiting area were excellent, and the reception staff were attentive and welcoming. However, the most important aspect was feeling at ease during the appointment. I was reassured to find that the clinician did not employ the approach of presenting a tray of instruments covered by a sheet, only to dramatically reveal an intimidating array of sharp implements. Instead, I was able to relax on the treatment bed while we had a pleasant conversation. The clinician gave me gentle warnings such as "you might feel a scratch", and the procedure was completed within about ten minutes. The entire experience was straightforward, approachable, and conducted with professionalism throughout.

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