LC

Lex C. 3 years ago • From Google

Rating

Bad

Reception staff helpful but clinician dismissive and unhelpful

The reception team demonstrate helpfulness and friendliness. However, the clinical experience was problematic, with the clinician appearing dismissive during consultations and interrupting when patients attempted to discuss their concerns. The approach seemed inflexible and unwilling to accommodate alternative perspectives. There were difficulties with medication authorisation, with no clear explanation provided for the decision. This resulted in a situation where medication was unavailable at the end of the working week, and when an alternative formulation was available locally, the clinician declined to consider this as a temporary solution. This experience has prompted consideration of formal feedback. The practice may not be suitable for those seeking a collaborative approach to healthcare.

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