JC

James C. 7 months ago • From Google

Rating

Bad

Reception staff helpful, but doctor dismissive and didn't listen

I only leave one star so I can submit a review. The reception team here are genuinely helpful and make a real effort to assist patients, however I have had a disappointing experience with one of the clinicians I've seen in person and spoken with by phone on several occasions. This clinician appeared dismissive of my concerns and did not seem to have reviewed my medical history prior to our appointments. During consultations, I felt unheard as my attempts to explain my symptoms were not properly acknowledged. Following these visits, I found myself needing to contact NHS 111 for support. Additionally, another healthcare professional has raised concerns about the standard of care I received. My family and I feel we deserve better and have therefore decided to transfer to a different practice.

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