Jorvik Gillygate Practice
AS
Ana S. 3 years ago • From Google
Poor
The reception team and support staff provided excellent service. However, I found the clinical staff to be dismissive and condescending in their manner. I feel the necessary follow-up care was not provided when it should have been. For instance, I have been waiting nearly a year for a specialist referral. The specialist requested imaging as a prerequisite for assessment, which was supposed to be arranged by the practice. Despite this request, the imaging was never organised, and there appears to have been no attempt to coordinate this between the practice and the imaging centre. There are additional examples of similar issues I could mention. I am struggling with significant functional limitations that are affecting my ability to carry out everyday activities and work. I am very disappointed and dissatisfied with the level of care received. I feel the standard of patient interaction falls short of what I would consider acceptable professional conduct. I understand that working with patients can be challenging, but I believe all individuals deserve to be treated with respect and professionalism regardless of circumstances. I hold the view that healthcare professionals, like those in other regulated professions, have a duty of care that should be upheld consistently. This experience has left me feeling let down by the service.
Ana S.