TG

That G. one year ago • From Google

Rating

Bad

Reception staff hung up during distressing call

I would not recommend this surgery based on my experience. I felt the overall service fell short of expectations and did not receive the support I needed. When I sought assistance with a particular matter, I was concerned about how it was handled and felt my concerns were not properly addressed. I also found that the practice appeared to lack adequate training in managing patients with mental health concerns. When I reached out during a difficult time, I did not feel supported and the call ended abruptly, which was upsetting. I felt this reflected poorly on the approach of both clinical and administrative staff. My interactions with the nursing team were more positive. I also noticed that feedback I had previously submitted seemed to no longer be visible, which raised questions about how the practice manages patient reviews.

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