The Cottage Surgery
That G. one year ago • From Google
Bad
Reception staff hung up during distressing call
I would not recommend this surgery based on my experience. I felt the overall service fell short of expectations and did not receive the support I needed. When I sought assistance with a particular matter, I was concerned about how it was handled and felt my concerns were not properly addressed. I also found that the practice appeared to lack adequate training in managing patients with mental health concerns. When I reached out during a difficult time, I did not feel supported and the call ended abruptly, which was upsetting. I felt this reflected poorly on the approach of both clinical and administrative staff. My interactions with the nursing team were more positive. I also noticed that feedback I had previously submitted seemed to no longer be visible, which raised questions about how the practice manages patient reviews.
I would not recommend this surgery based on my experience. I felt the overall service fell short of expectations and did not receive the support I needed. When I sought assistance with a particular..
The Cottage Surgery
DT S.
Accessing suitable assistance for concerns has become increasingly challenging.
The Cottage Surgery
Aneta A.
This has been the finest GP practice I have attended. Telephone consultations are consistently returned the same day, typically within an hour. The team members are wonderful and provide excellent..
The Cottage Surgery
Marsha B.
I consistently get a telephone response on the same day, typically within an hour. The healthcare provider appears to have sufficient time to hear my concerns, provide guidance, and arrange an..
The Cottage Surgery
Sarah B.
Couldn't ask for a better medical practice. Always treated with care, compassion and respect. Fortunate to have this as my healthcare provider.
The Cottage Surgery
Martin J.
The staff members were friendly, efficient and provided reassurance. The reception team proved to be very helpful and we were grateful for how promptly the clinical team addressed our family..
The Cottage Surgery
Capers C.
We feel fortunate to have access to this practice and appreciate the quality of service provided.
The Cottage Surgery
Malupa K.
The clinical team demonstrates professionalism and the wider staff are welcoming. I have experienced excellent care at the practice when I have managed to access appointments with the doctors...
The Cottage Surgery
Craig H.
Excellent practice, with friendly and respectful staff throughout, from the front desk to the clinical team.
The Cottage Surgery
Linda k.
An excellent GP practice. Calls are consistently returned on the same day as contact is made. The team provides outstanding care and service, with nothing to fault about the experience.
The Cottage Surgery
Jegg S.
I have been attending this practice for many years. The staff have consistently provided a positive and professional service. I have developed a friendly rapport with members of the team.
The Cottage Surgery
That G.